Customer Adoption Manager/Technical Account Manager - 11646

1 hour, 7 minutes ago
Mid Level
Project and Program Management
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Develop standard processes within areas of expertise and champion their adoption.
  • Manage customer engagements using strong project management practices while developing solutions to business problems.
  • Own customer success by ensuring accurate adoption of the Coupa platform.
  • Lead business need discussions that focus on strategic outcomes rather than basic feature walkthroughs.
  • Provide technical guidance on the full Coupa platform and how it can be configured to meet customer needs.
  • Collaborate with global customers to increase adoption and maximize value from the platform.
  • Drive customers toward their strategic goals through best-practice recommendations.
  • Present and demonstrate product capabilities to customers.

Requirements

  • Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
  • Experience with Software as a Service is required.
  • Background in customer or client management.
  • Strong communication skills, including professional writing, verbal communication, and customer presentations.
  • Strong organizational skills, analytical thinking, and problem-solving abilities.
  • Ability to discuss and demonstrate how a complex platform can be configured to meet business needs.
  • Experience working with global customers (implied by the role).

Benefits

  • Remote work designation (#LI-Remote).
  • Inclusive and welcoming work environment.
  • Equal employment opportunity and fair hiring, compensation, training, and performance evaluation practices.

Interested in this position?

Apply directly on the company website

Apply Now

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