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Principal Technical Consultant Lead, ServiceNow

1 hour, 37 minutes ago
India
Full-time
Lead
Implementation Consultant
Project and Program Management
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 78

Description

  • Lead a team of 10-15 engineers and architects.
  • Build individualized career development plans for team members.
  • Coach, mentor, and develop direct reports, including onboarding new employees.
  • Manage employee performance through recognition, rewards, and disciplinary action.
  • Oversee bench time, utilization, and alignment to individual and solution development goals.
  • Work with practice leadership to adjust staffing plans based on sales pipeline, capacity, and capabilities.
  • Maintain the team’s skills and certification inventory.
  • Support a culture of quality, ownership, high performance, trust, and accountability.
  • Participate in pre-sales, scoping, proposal development, pricing, and statements of work.
  • Work with project managers and resource management to identify appropriate project resources.
  • Serve as a key contact for projects staffed by the team and join kick-off, status, close-out, and escalation meetings.
  • Provide technical architectural guidance and continuously improve scoping and delivery based on lessons learned.
  • Help define the solution development roadmap and contribute directly to solution development activities.
  • Contribute to external evangelism through blog posts, user groups, conferences, and internal briefings.

Requirements

  • 10+ years of hands-on experience implementing ITSM, CSM, ITBM, ServiceNow Discovery, Service Mapping, and/or Event Management.
  • Mastery in at least one ServiceNow suite.
  • Broad technical skills, business acumen, and a strong desire to support clients.
  • Experience managing, mentoring, and coaching people.
  • Ability to understand implemented solutions in detail and communicate the high-level vision to clients.
  • Ability to think beyond products and design solutions that meet business and IT needs.
  • Ability to communicate solution architecture effectively to clients, third parties, and internal teams.
  • Strong listening and interpersonal skills, with the ability to solve complex problems and visualize solutions.
  • Ability to foster teamwork among delivery teams.
  • Proficiency in hardware, software, and/or operating systems environments.
  • Ability to manage a team environment.
  • Proven troubleshooting and problem-solving ability.
  • Experience presenting and facilitating executive-level meetings, group presentations, and collaborative technical workshops.

Benefits

  • Comprehensive health insurance with dependent coverage options.
  • Paid time off and company holidays, plus additional leave benefits as per policy.
  • Flexible work arrangements supporting work-life balance.
  • Learning and development opportunities, including cross-department training and sponsored certifications/credentials.
  • Employee wellness initiatives focused on physical and mental well-being.
  • Retirement and statutory benefits in line with India regulations.
  • Inclusive, people-first culture with a focus on collaboration and ownership.

Interested in this position?

Apply directly on the company website

Apply Now

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