RemoteLeaf Logo
Log in Sign up

Resource Planning & Capacity Lead

3 weeks, 2 days ago
United Kingdom
Full-time
Senior
Operations Manager
Project and Program Management
CRM HubSpot JIRA Monday.com Salesforce Snowflake
Apply Now
Massive Rocket

Massive Rocket

Massive Rocket is a Global Braze & Snowflake Agency that helps companies use data to understand their customers, automate communications, and generate predictable growth. They specialize in building beautiful digital experiences and increasing customer...

Media
51-250
Founded 2018
View All Jobs 8

Description

  • Own the end-to-end resource planning process across active projects, upcoming work, renewals, and the sales pipeline.
  • Maintain a real-time view of resource availability, utilisation, capability, allocation, and future capacity.
  • Partner with Growth, PMO, Delivery, Finance, and Operations teams to align demand with delivery capacity.
  • Identify and proactively manage over-allocation, under-utilisation, skills gaps, delivery bottlenecks, and capacity constraints.
  • Translate commercial forecasts into hiring, contractor, and workforce planning requirements.
  • Support revenue forecasting, margin management, and project profitability through better resource allocation and billable utilisation.
  • Establish governance, reporting, and operating cadences for resource planning and decision-making.
  • Lead regular resource planning meetings and drive accountability, action tracking, and cross-functional alignment.
  • Produce dashboards and executive reporting on utilisation, capacity, demand forecasting, hiring needs, and commercial risk.
  • Continuously improve resource planning processes, tooling, reporting, and operational workflows.

Requirements

  • 5+ years of experience in Resource Planning, Capacity Planning, PMO, Delivery Operations, Workforce Planning, or Professional Services Operations.
  • Strong understanding of project-based delivery environments within consultancy, SaaS, digital agency, Martech, or professional services organisations.
  • Proven experience balancing sales pipeline, project demand, resource allocation, utilisation, and commercial delivery priorities.
  • Strong commercial acumen with experience supporting revenue forecasting, margin management, billable utilisation, and project profitability.
  • Excellent stakeholder management skills across Growth, Delivery, PMO, Finance, Operations, and senior leadership teams.
  • Highly analytical, process-driven, and organised, with the ability to turn operational data into actionable business recommendations.
  • Experience using resource planning, PSA, CRM, project management, and reporting tools such as Jira, Monday.com, Smartsheet, Salesforce, HubSpot, Excel, or similar platforms.
  • Comfortable working in fast-paced environments, managing competing priorities, and proactively resolving delivery risks.
  • Strong communication and facilitation skills, including leading cross-functional planning meetings and influencing senior stakeholders.
  • English proficiency at C1 level.
  • Experience designing or improving resource planning and capacity management frameworks within high-growth organisations.
  • Experience working with globally distributed delivery teams across multiple regions and time zones.
  • Familiarity with professional services KPIs including utilisation, recovery rates, project margins, and forecasting accuracy.
  • Experience building executive dashboards and operational reporting to support strategic planning and workforce decisions.

Benefits

  • Remote-first work environment with the flexibility to work from wherever you feel your best.
  • Clear career progression with real ownership and room to grow.
  • Fast-paced growth environment with significant learning and development opportunities.
  • Supportive, people-focused culture.
  • Opportunity to collaborate with a global team across Europe, the US, and beyond.
  • Meetups, events, and team experiences that foster connection.
  • Bring Your Own Device policy.
  • No visa sponsorship available at this time; candidates must have the right to work.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

House Buyers of America

Purchasing Manager

House Buyers of America 11-50 Real Estate

House Buyers of America is hiring a fully remote Purchasing Manager to oversee purchasing, contracting, and vendor management for home renovation projects.

United States Full-time Senior Operations Manager
13 hours, 28 minutes ago
TurbineOne

Sales Enablement Program Manager

TurbineOne 1-10 Internet Software & Services

TurbineOne is hiring a Sales Enablement Program Manager to coordinate cross-functional execution across sales, marketing, operations, solutions architecture, and contracts in a fast-moving technical environment.

Anywhere Junior Program Manager Sales Enablement
Asana CRM JIRA Monday.com Notion
13 hours, 43 minutes ago
House Buyers of America

Manager, Transaction Management

House Buyers of America 11-50 Real Estate

House Buyers of America is hiring a Manager of Transaction Management to oversee acquisition and disposition transactions, lead the transaction team, and keep deals moving through closing in a fast-paced, high-volume environment.

United States Full-time Senior Operations Manager
$80k-$130k
CRM
13 hours, 43 minutes ago
House Buyers of America

Purchasing Manager

House Buyers of America 11-50 Real Estate

House Buyers of America is hiring a fully remote Purchasing Manager to oversee bidding, contract management, and vendor sourcing for home renovation projects.

United States Full-time Senior Operations Manager
$80k-$130k
13 hours, 43 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers