RemoteLeaf Logo
Log in Sign up

Technical Success Analyst

1 hour, 52 minutes ago
Canada
Full-time
Junior
Customer Success
Customer and Technical Support
Datadog REST API SFTP SQL
Apply Now
Marqeta

Marqeta

Marqeta is a pioneer in modern card issuing and payment solutions, offering businesses instant card issuance and payment processing through their innovative open API platform.

Diversified Financial Services
251-1K
Founded 2010
View All Jobs 22

Description

  • Serve as a trusted technical advisor to customers, prospects, and internal sales and business development teams.
  • Analyze customer requirements for new opportunities and ongoing implementations.
  • Support customer onboarding by presenting integration guides and helping customers get integrated and live quickly.
  • Communicate directly with customers to resolve near-term technical issues and support longer-term solution goals.
  • Act as the voice of the customer in product and engineering discussions and meetings.
  • Collaborate cross-functionally to strengthen customer relationships and grow business value.
  • Provide clear technical recommendations and document findings, standards, and repeatable practices for the team.
  • Share customer feedback with Product and Technology teams to help shape the roadmap and refine offerings.
  • Identify downstream impacts and potential issues before they occur.
  • Influence internal teams to achieve desired customer outcomes.

Requirements

  • 3+ years of technical customer-facing experience in Technical Account Management, Solutions Engineering, Technical Consulting, or a similar role.
  • Experience leading technical discussions and solutions in high-tech or financial technology services.
  • Proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog.
  • Strong written and verbal communication skills with the ability to explain technical issues to technical and non-technical audiences.
  • Experience with or enthusiasm for learning and discussing APIs.
  • Ability to execute quickly, provide effective resolutions, and evaluate issues from multiple angles.
  • Ability to facilitate customer collaboration and influence teams across the organization.
  • Resourceful problem-solving approach with a proactive mindset and willingness to challenge the status quo.
  • Ability to manage multiple projects simultaneously and work independently against aggressive schedules.
  • Experience in the B2B technology space and ability to understand business growth drivers.
  • Demonstrated ability to identify key customer stakeholders and build relationships without direct supervision.
  • Bachelor’s degree in Computer Science or a related field (preferred).
  • Strong understanding of fintech and payments, especially issuing, with knowledge of acquiring, networks, and point-of-sale (preferred).

Benefits

  • Remote-flexible work environment within Ontario or British Columbia, Canada.
  • CAD 77,000 - 96,000 new-hire base salary range.
  • Annual bonus eligibility tied to individual and company performance.
  • Multiple health insurance options.
  • Flexible vacation time.
  • Retirement savings program with company contribution.
  • Equity in a publicly traded company.
  • Monthly stipend to support remote work.
  • Annual development dollars for professional growth.
  • Family-forming benefits and up to 20 weeks of parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

GitLab

Senior PubSec Customer Success Engineer

GitLab 1K-5K Internet Software & Services

GitLab is hiring a Customer Success Engineer to help public sector customers realize value from the platform after the sale through technical guidance, enablement, and adoption support across key DevSecOps workflows.

United States Full-time Senior Customer Success
$113k-$191k
CI/CD DevSecOps GitLab
1 hour, 22 minutes ago
Assist World

Client Success & Administrative Coordinator | Tax & Accounting Firm

Assist World IT Services

Assist World is seeking a remote Client Success and Administrative Coordinator to manage client communications, discovery calls, onboarding, and light sales support for a growing accounting and tax firm.

Philippines South Africa Part-time Mid Level Bookkeeper Customer Success
$6k-$9k
CRM
1 hour, 52 minutes ago
Assist World

Customer Experience & Operations Coordinator | E-Commerce Industry

Assist World IT Services

Assist World is hiring a Customer Experience & Operations Coordinator to support its growing e-commerce business by coordinating customer service, logistics, inventory, and internal operations.

Philippines South Africa Full-time Mid Level Customer Success Operations Specialist
Asana Shopify Trello
1 hour, 52 minutes ago
C

Become a Freelance Luxury Brand Evaluator - Dusseldorf, DE

CXG

CXG is hiring freelance luxury brand evaluators to complete discreet customer experience missions for premium and luxury brands and share objective feedback that helps inform brand strategy.

Germany Freelance Entry Level Customer Success
2 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers