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Technical Success Analyst

4 weeks ago
Canada
Full-time
Junior
Customer Success
Customer and Technical Support
Datadog REST API SFTP SQL
Apply Now
Marqeta

Marqeta

Marqeta is a pioneer in modern card issuing and payment solutions, offering businesses instant card issuance and payment processing through their innovative open API platform.

Diversified Financial Services
251-1K
Founded 2010
View All Jobs 21

Description

  • Serve as a trusted technical advisor to customers, prospects, and internal sales and business development teams.
  • Analyze customer requirements for new opportunities and ongoing implementations.
  • Support customer onboarding by presenting integration guides and helping customers get integrated and live quickly.
  • Communicate directly with customers to resolve near-term technical issues and support longer-term solution goals.
  • Act as the voice of the customer in product and engineering discussions and meetings.
  • Collaborate cross-functionally to strengthen customer relationships and grow business value.
  • Provide clear technical recommendations and document findings, standards, and repeatable practices for the team.
  • Share customer feedback with Product and Technology teams to help shape the roadmap and refine offerings.
  • Identify downstream impacts and potential issues before they occur.
  • Influence internal teams to achieve desired customer outcomes.

Requirements

  • 3+ years of technical customer-facing experience in Technical Account Management, Solutions Engineering, Technical Consulting, or a similar role.
  • Experience leading technical discussions and solutions in high-tech or financial technology services.
  • Proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog.
  • Strong written and verbal communication skills with the ability to explain technical issues to technical and non-technical audiences.
  • Experience with or enthusiasm for learning and discussing APIs.
  • Ability to execute quickly, provide effective resolutions, and evaluate issues from multiple angles.
  • Ability to facilitate customer collaboration and influence teams across the organization.
  • Resourceful problem-solving approach with a proactive mindset and willingness to challenge the status quo.
  • Ability to manage multiple projects simultaneously and work independently against aggressive schedules.
  • Experience in the B2B technology space and ability to understand business growth drivers.
  • Demonstrated ability to identify key customer stakeholders and build relationships without direct supervision.
  • Bachelor’s degree in Computer Science or a related field (preferred).
  • Strong understanding of fintech and payments, especially issuing, with knowledge of acquiring, networks, and point-of-sale (preferred).

Benefits

  • Remote-flexible work environment within Ontario or British Columbia, Canada.
  • CAD 77,000 - 96,000 new-hire base salary range.
  • Annual bonus eligibility tied to individual and company performance.
  • Multiple health insurance options.
  • Flexible vacation time.
  • Retirement savings program with company contribution.
  • Equity in a publicly traded company.
  • Monthly stipend to support remote work.
  • Annual development dollars for professional growth.
  • Family-forming benefits and up to 20 weeks of parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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