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Dynamics 365 Customer Engagement Technical Consultant

5 hours, 22 minutes ago
Canada
Full-time
Senior
Implementation Consultant
Software Development
Agile Azure C# CRM JavaScript .NET Power BI REST API Scrum TypeScript
Apply Now
Long View Systems

Long View Systems

Long View Systems is a top IT solutions provider in North America, specializing in Hybrid IT solutions like cloud services, IT infrastructure, and end user support.

IT Services
1K-5K
Founded 1999
View All Jobs 5

Description

  • Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 Customer Engagement solutions.
  • Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions.
  • Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules.
  • Build and enhance solutions using Microsoft Power Platform tools such as Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse.
  • Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems.
  • Contribute to API and integration design using Logic Apps, Azure Functions, and Power Platform connectors.
  • Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE.
  • Support data migration, deployments, testing cycles, and data quality standards.
  • Provide post-go-live support, troubleshoot issues, and drive continuous improvement using best-practice, low-customization solutions.

Requirements

  • 5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement and/or Power Platform solutions.
  • Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing/Customer Insights.
  • Strong understanding of CRM processes and customer engagement best practices.
  • Proven ability to gather requirements, facilitate workshops, and translate business needs into solution designs.
  • Experience configuring and extending solutions using Power Platform tools including Model-Driven Apps, Power Automate, Dataverse, and Power BI.
  • Familiarity with Azure and integration technologies such as Logic Apps, Azure Functions, and Power Platform connectors.
  • Experience working with APIs, REST services, and integrating Dynamics 365 with external systems.
  • Understanding of enterprise data models, security frameworks, and solution architecture principles.
  • Exposure to customization technologies such as C#, .NET, JavaScript/TypeScript, and web resources within Dynamics 365.
  • Experience supporting application lifecycle management (ALM), deployments, and Agile delivery methodologies.
  • Strong communication, stakeholder management, and problem-solving skills.
  • Post-secondary education in Business, Information Technology, Computer Science, or a related discipline.
  • Microsoft Certifications in Dynamics 365 or Power Platform (preferred).
  • Certifications in Scrum Master, Prosci Change Management, or PMI-PBA (preferred).
  • Understanding of ALM and DevOps practices for Dynamics 365 and Power Platform (preferred).
  • Experience with AI-powered capabilities including Microsoft Copilot and Customer Insights (preferred).

Benefits

  • Expected base salary range of $80,455 to $105,598 per year, plus additional variable incentive.
  • Comprehensive benefits package from day one.
  • RSP plan.
  • Permanent staff position with career growth opportunities.
  • Paid training and career life planning support.
  • Relocation and travel opportunities.
  • Flexible work environment that supports personal and professional growth, happiness, and wellness.

Interested in this position?

Apply directly on the company website

Apply Now

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