Senior Technical Consultant

1 month, 1 week ago
Full-time
Senior
Project and Program Management
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised

Description

  • Manage and execute customer implementations and project work.
  • Conduct detailed discovery of customer CRM usage and map it to Outreach integration functionality.
  • Serve as a subject matter expert on Outreach technologies and related SaaS solutions.
  • Advise internal and external stakeholders as a trusted technical consultant.
  • Partner with program and project managers, consultants, trainers, and customer stakeholders to drive projects to completion.
  • Translate complex customer requirements into configuration and integration decisions.
  • Analyze client processes to design successful integrations and complex configuration setups.
  • Support customer adoption of AI-enabled workflows and capabilities.
  • Collaborate with client technical experts to define and execute configuration testing plans.

Requirements

  • 4-5 years of experience in a SaaS consulting role.
  • At least 2 years of experience in a technical or support role.
  • Ability to quickly learn and master new technologies and technical skills.
  • Demonstrated ability to create technical testing and troubleshooting approaches.
  • Ability to assess solution feasibility, identify alternatives, and solve complex integration problems.
  • Experience collaborating with enterprise customers and teammates on difficult technical problems.
  • Strong communication skills with the ability to explain technical topics to non-technical stakeholders.
  • Preferred: expertise in APIs, CRM integration, security, privacy, and integrations.
  • Preferred: exposure to AI-enabled technologies such as AI-driven workflows, copilots, predictive analytics, or automation features.
  • Preferred: familiarity with front-end and back-end development technologies.
  • Preferred: CRM or SaaS admin certification, such as Salesforce or Dynamics.
  • Preferred: experience working with a Sales Engagement Platform.
  • Preferred: experience working with internal Product or Engineering teams to improve product features and capabilities.

Benefits

  • Flexible time off.
  • 401(k) retirement savings plan.
  • Generous medical, dental, and vision coverage for full-time employees and dependents.
  • Parental leave program with options for a paid night nurse and gradual return to work.
  • Infertility and assisted reproductive services benefit.
  • Employee referral bonuses.
  • In-office snacks, beverages, and team events.
  • Diversity and inclusion programs with employee resource groups.

Interested in this position?

Apply directly on the company website

Apply Now

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