Strategic Account Manager - 1036

2 weeks, 4 days ago
Full-time
Senior
Customer and Technical Support
Lightcast

Lightcast

Lightcast is a global leader in labor market analytics, offering the world's most comprehensive labor market data through sophisticated analytical tools and intuitive reporting features. With over two decades of experience, Lightcast provides superior ...

Professional Services
251-1K
Founded 2000
$1M raised

Description

  • Build and maintain strong relationships with assigned strategic accounts through regular customer engagement and account management.
  • Serve as a trusted advisor by understanding customer challenges and identifying solutions aligned with business needs.
  • Drive account retention by helping customers deliver on internal initiatives and desired business outcomes.
  • Identify and execute cross-sell and upsell opportunities to increase account revenue.
  • Establish customer-specific success goals and ensure successful onboarding experiences.
  • Monitor account health, customer engagement, and product adoption to support fast time-to-value and long-term satisfaction.
  • Resolve customer issues and collaborate with internal teams to deliver exceptional customer support.
  • Create compelling presentations and use data analysis to communicate value and recommendations to customers.
  • Manage multiple priorities and maintain a high level of activity in a results-driven environment.

Requirements

  • Bachelor’s degree or equivalent relevant education and experience.
  • 6+ years of experience in account management, customer success, sales, or related customer-facing roles.
  • Experience as an HR practitioner or consultant leveraging labor market data to drive business outcomes is acceptable.
  • Experience managing strategic or enterprise-level accounts in a B2B environment.
  • Strong background in customer relationship management, account renewals, cross-selling, and upselling.
  • Experience with talent acquisition, recruiting, strategic workforce planning, HR, or HR tech is preferred.
  • Advanced proficiency with spreadsheets and presentation tools.
  • Excellent communication, customer service, negotiation, analytical, and problem-solving skills.
  • Demonstrated ability to collaborate across teams and manage multiple priorities effectively.

Interested in this position?

Apply directly on the company website

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