Implementation Account Manager

15 minutes ago
Full-time
Junior
Project and Program Management
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Drive time-to-value by defining deployment scope, milestones, and workflow mapping for new customers.
  • Manage implementation timelines, deliverables, and project health using Teamwork.
  • Enforce configuration guardrails and mitigate scope creep across a portfolio of deployments.
  • Serve as the primary strategic contact for executive sponsors and operational business owners during onboarding.
  • Coordinate cross-functionally with Professional Services, Engineering, Product, Sales, and Customer Success.
  • Lead post-launch handoff to Customer Success and ensure documentation is complete and accurate.
  • Review SOWs and change orders to identify upsell, expansion, and services opportunities.
  • Participate in pre-sales scoping to validate implementation timelines and delivery frameworks.
  • Travel to customer sites for executive kickoffs, workshops, and user training as needed.
  • Log billable hours and account status accurately and on time.

Requirements

  • Bachelor's degree in business, computer science, public administration, or a related field preferred, or equivalent experience.
  • Minimum 2 years of implementation management, consultative account management, or delivery-focused project management experience in a SaaS environment.
  • Experience with business process mapping, workflow configuration, and user adoption strategies.
  • Strong emotional intelligence and consultative discovery skills.
  • Strong verbal and written communication skills, including the ability to push back on out-of-scope requests while maintaining client relationships.
  • Ability to manage multiple complex deployments and work under tight deadlines.
  • Technical aptitude and proficiency with PSA and CRM tools.
  • Familiarity with project management and collaboration tools such as Teamwork, Rocketlane, Jira, or Asana.
  • Knowledge of government operational concepts, regulatory frameworks, or policymaking processes is a strong plus.
  • PMP, CAPM, or change management certifications such as Prosci are a plus.

Benefits

  • Competitive salary and stock option packages.
  • Top-tier health, dental, and vision insurance.
  • Short- and long-term disability coverage, life insurance, and optional FSA account.
  • Office setup allowance and monthly stipend for utilities.
  • Flexible vacation policy and paid company holidays.
  • Professional development and growth opportunities.
  • Collaborative hybrid environment with the Austin, TX team.

Interested in this position?

Apply directly on the company website

Apply Now

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