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Revenue Operations Manager - Customer Operations

2 weeks, 5 days ago
United States
Full-time
Mid Level
Sales Operations
Sales and Business Development
Asana Domo Looker Salesforce Tableau
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Later

Later

Later is a top social media management and influencer platform that simplifies visual content marketing for Instagram, Facebook, Twitter, and Pinterest. With over 2 million users globally, including renowned brands like Yelp and The Huffington Post, La...

Media
51-250
Founded 2014
View All Jobs 28

Description

  • Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across brand customer offerings.
  • Establish shared definitions of campaign health, customer health, and operational performance across Services, Client Success, Finance, and Sales.
  • Translate revenue pipeline signals into forward-looking operational insights for staffing, prioritization, and investment decisions.
  • Own performance metrics at the campaign, customer, and portfolio level to assess delivery quality and efficiency.
  • Build and maintain reporting on campaign health, budget utilization, margin performance, and delivery risk.
  • Create early warning systems to identify when campaigns or customers are drifting off track.
  • Own the end-to-end Sales-to-Services handoff process and ensure accurate transfer of deal context into execution.
  • Build pipeline-to-capacity forecasting models that provide 30-60-90 day visibility into incoming workload.
  • Design, document, and continuously improve workflows from sale through delivery completion.
  • Own the Salesforce data architecture and maintain data integrity and system hygiene across the customer lifecycle.
  • Support shared systems infrastructure and partner on platform enhancements, integrations, and automation.
  • Create documentation and enablement resources so teams can effectively use the systems and processes built.
  • Partner closely with Services, Client Success, Sales, Finance, RevOps, and Systems teams to align operating rhythms and priorities.

Requirements

  • 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment.
  • Proven ability to design and implement cross-functional processes that drive measurable business outcomes.
  • Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling.
  • Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity.
  • Strong analytical ability to translate data into insight and insight into action.
  • Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus.
  • Exceptional written and verbal communication skills with the ability to document complex processes and influence senior stakeholders.
  • Comfort operating in ambiguity and a bias toward building structure where it does not yet exist.
  • Experience with project management tools such as Asana or Teamwork.
  • Experience with BI or reporting tools such as Tableau, Looker, or Domo.

Benefits

  • Salary range of $130,000 to $140,000 USD.
  • Market-based and data-driven compensation approach with biannual reviews.
  • Some roles are structured as On Target Earnings, while others are salary only.
  • Permanent team members are eligible to participate in various benefits plans as part of their total compensation package.
  • Fully remote candidates may be considered for select positions.
  • Offices located in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA.
  • Equal opportunity employer with an inclusion-first approach and accommodation support during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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