Creator Success Manager

1 hour, 42 minutes ago
Full-time
Mid Level
Customer and Technical Support
Later

Later

Later is a top social media management and influencer platform that simplifies visual content marketing for Instagram, Facebook, Twitter, and Pinterest. With over 2 million users globally, including renowned brands like Yelp and The Huffington Post, La...

Media
51-250
Founded 2014

Description

  • Own a portfolio-level growth strategy that drives creator revenue, retention, and long-term value.
  • Identify monetization opportunities, adoption gaps, and churn risk using performance and revenue data.
  • Develop tailored 1:1 creator growth plans grounded in data, experimentation, and success metrics.
  • Consistently deliver against revenue and retention targets across the book of business.
  • Analyze creator performance data to diagnose issues, surface opportunities, and recommend next actions.
  • Drive product adoption by connecting creator goals to platform capabilities and monetization levers.
  • Proactively manage churn risk through targeted interventions and re-engagement strategies.
  • Maintain accurate account insights, forecasts, and activity tracking in HubSpot or equivalent tools.
  • Partner with Product, Growth, Marketing, Campaigns, and RevOps to advocate for creator needs and unlock growth.
  • Serve as the voice of the creator in cross-functional initiatives and escalate obstacles to the Director of Growth & Retention.

Requirements

  • 3-5 years of experience in an account, management, or similar role.
  • Experience managing revenue-bearing relationships in account management, creator partnerships, or client success.
  • Previous creator success account manager experience required.
  • Background and understanding in influencer or affiliate marketing.
  • Strong knowledge of G-Suite.
  • HubSpot experience preferred.
  • Familiarity with HubSpot, Gmail, Asana, Excel, and data analysis platforms preferred, not required.
  • Bachelor’s degree.
  • Top creator management and agency relations experience highly preferred.
  • Willingness to travel occasionally for creator and industry events.
  • Strong analytical judgment and ability to translate insights into actionable recommendations.
  • Excellent communication, organization, and time management skills in a fast-paced environment.
  • Comfort working cross-functionally and advocating for partners with clarity and conviction.
  • Sales and service mindset with excellent customer service.
  • Data-driven and analytical approach to reviewing data and extracting valuable insights.

Benefits

  • $75,000–$95,000 base salary plus bonus.
  • Permanent team members receive stock options.
  • Eligible to participate in various benefits plans as part of the overall compensation package.
  • Market-based, data-driven compensation approach with biannual reviews.
  • Flexible hybrid setup with select roles open to fully remote candidates.
  • Offices in Boston, Vancouver (BC), Chicago, and Vancouver (WA).
  • Inclusive, supportive workplace with accommodations available during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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