Sr. Director, Renewals & Customer Success - Enterprise (EMEA & APJ)

1 hour, 41 minutes ago
Full-time
Lead
Customer and Technical Support
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Establish processes and governance frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal.
  • Create engagement processes, playbooks, workflows, and training programs to support collaboration and operational excellence.
  • Lead the team to achieve account growth quotas across renewals and expansion.
  • Own forecasting accuracy for the pipeline and bookings in partnership with sales counterparts.
  • Develop win-back strategies for enterprise accounts.
  • Provide structured insights on customer and market trends in the enterprise segment.
  • Serve as a trusted advisor to executive leadership by translating renewal strategies into actionable insights.
  • Shape policies and frameworks for renewal governance, pricing, compliance, and renewal strategy across regions.
  • Engage directly with customer C-suite executives.
  • Build, mentor, and develop a high-performing team focused on accountability and continuous improvement.

Requirements

  • 10+ years of experience leading Renewals, Sales, or Customer Success teams.
  • Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
  • Strong business acumen and ability to navigate complex organizational structures.
  • Expertise in negotiation, stakeholder engagement, and change management.
  • Experience in SaaS or subscription-based business models preferred.

Benefits

  • 25 paid vacation days plus 4 extra global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Private medical, dental, and vision insurance with dependent enrollment.
  • Life insurance with enhanced coverage and global 24/7 protection.
  • Income protection after 26 weeks covering a portion of salary.
  • Defined contribution pension plan with employer match.
  • Worldwide travel insurance for business and leisure, with an option to enroll dependents.
  • Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs.
  • Access to learning and development resources including LinkedIn Learning, O’Reilly, mentoring, workshops, and the Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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