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Customer Experience & Revenue Representative (B2B)

1 week, 4 days ago
Mexico, Honduras, Nicaragua, Uruguay, Colombia, Costa Rica, Latin America
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services
View All Jobs 31

Description

  • Handle 40+ primarily outbound phone calls per day and conduct 10–15 meaningful customer conversations daily.
  • Place orders directly over the phone and close transactions with customers.
  • Advise customers on products and services during live conversations.
  • Identify upsell and cross-sell opportunities to increase revenue.
  • Manage and grow an assigned book of B2B customers.
  • Support customer retention through proactive outreach.
  • Document customer interactions and activities accurately in the CRM.
  • Track performance against orders placed, upsells, and product packages sold.

Requirements

  • 4+ years of experience in phone-based, customer-facing roles.
  • Experience in Inside Sales, Account Management, or Customer Success.
  • Prior experience placing orders or closing transactions.
  • CRM experience, with Salesforce preferred.
  • Advanced English proficiency (C1 or near-native).
  • Strong phone presence and communication skills.
  • Experience with objection handling and consultative selling.
  • Strong attention to detail and organizational skills.
  • Experience working with B2B customers.
  • Background in high-volume call environments.

Benefits

  • Remote work from anywhere within the LATAM-based team.
  • $1,800–$2,500 USD per month salary plus commission.
  • Growth opportunities with room to shape the role and develop over time.
  • Work with a team focused on leveraging data in a rapidly evolving market.
  • Opportunity to join a global team with an emphasis on work-life balance.

Interested in this position?

Apply directly on the company website

Apply Now

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