Account Manager

4 hours, 1 minute ago
Full-time
Senior
Customer and Technical Support
Element

Element

Element is a Matrix-based end-to-end encrypted messenger and collaboration app, offering secure and decentralized communication for individuals and organizations.

Communications Equipment
51-250
Founded 2017
$48M raised

Description

  • Own the renewal lifecycle end to end, including forecasting, pricing, negotiation, and contract execution.
  • Develop and execute multi-year account growth plans aligned with customer strategy.
  • Identify, pursue, and close upsell and cross-sell opportunities.
  • Build executive-level relationships and understand customer procurement and budget cycles.
  • Position Element’s roadmap and services against customer strategic priorities.
  • Identify renewal risks early and coordinate mitigation plans with Customer Success Managers and technical teams.
  • Lead commercial recovery conversations for at-risk accounts.
  • Maintain accurate pipeline management and revenue forecasting.
  • Partner with Customer Success Managers to convert realized value into expansion.
  • Provide structured commercial feedback to Product on gaps that impact revenue.
  • Collaborate with Pre-Sales, Support, Technical Account Managers, Product, and Delivery teams on account strategy.

Requirements

  • Proven experience in Account Management, Customer Growth, or Enterprise Sales.
  • Familiarity with the open source software ecosystem.
  • Strong commercial acumen, including negotiation and contract management.
  • Experience managing renewals and expansion in enterprise or public sector environments.
  • Excellent executive-level communication and stakeholder management skills.
  • Professional-level English (C1+).
  • Experience with subscription-based or usage-based revenue models is a plus.
  • Experience selling into government, defence, or regulated industries is a plus.
  • Existing security clearance (UK, SÜ2 in Germany, or equivalent) is a plus.
  • Must be based in Germany and have the right to work in Germany.

Benefits

  • €70,000 - €80,000 base salary.
  • 32 days of annual leave, increasing to 40 days total with bank holidays.
  • Share options.
  • Learning and development budget.
  • Access to Plumm wellbeing platform.
  • Home office allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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