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Sr. Account Manager

3 months, 4 weeks ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Email Marketing Google Analytics JIRA Social Media Marketing
Apply Now
Kobie Marketing

Kobie Marketing

Kobie Marketing specializes in providing comprehensive loyalty marketing solutions, combining strategy, technology, and program management to enhance customer experiences and drive enterprise value for leading global brands.

Professional Services
251-1K
Founded 1990
View All Jobs 10

Description

  • Serve as the primary day-to-day point of contact for the client and maintain frequent, proactive communication.
  • Provide cross-functional insights, recommendations, and trusted-advisor guidance based on the client’s business goals and challenges.
  • Manage the Client Services 90-day planning cadence, including weekly and monthly check-ins, 1:1s, executive check-ins, and business reviews.
  • Prepare and publish meeting agendas, follow-up contact reports, client presentations, weekly updates, and other client communications.
  • Develop, manage, and operationalize account plans and strategic and technical roadmaps to keep initiatives on track.
  • Coordinate with internal and client teams to support program strategy, workstreams, estimates, timelines, and delivery.
  • Support loyalty program optimization efforts, including bonus offer planning, management, measurement, and reporting.
  • Field and manage client requests related to administrative program functions, including earn rules configuration and logic changes.
  • Serve as an escalation point for issues and coordinate with technology operations and issue-resolution teams.
  • Handle administrative coordination such as Jira time tracking, resource allocation, forecasting, and invoicing.

Requirements

  • Bachelor’s degree in marketing or a related field.
  • 5+ years of experience, preferably in the marketing or loyalty industry.
  • Strong understanding of general marketing principles; promotional and CRM experience preferred.
  • Experience supporting clients across a global footprint preferred.
  • Experience in loyalty rewards fulfillment strongly preferred.
  • Strong background managing operational workstreams and KPIs for a client program.
  • Ability to manage multiple client accounts simultaneously and prioritize deliverables and deadlines.
  • Familiarity with Google Analytics, Jira, Workfront, and SharePoint highly desirable.
  • SaaS experience preferred; retail industry experience preferred.
  • Experience with strategic and tactical marketing across multiple channels such as email, mobile, and social.
  • Foundational understanding of financial business principles and data analysis.
  • Strong communication, presentation, organization, and project management skills with a proactive, detail-oriented approach.

Benefits

  • Flexible remote work environment.
  • Flexible Time Off.
  • Nine company-wide holidays.
  • A diverse suite of benefits focused on growth, development, and personal well-being.
  • Opportunity to work with a nationally recognized Top Workplace and Top Remote Workplace.
  • Collaborative, growth-focused culture.
  • Employment with a values-led organization committed to diversity, equity, and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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