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Account Manager - Game Art Services (North America Accounts)

4 days, 4 hours ago
United States
Full-time
Senior
Account Manager
Sales and Business Development
Confluence CRM Game Development JIRA
Apply Now
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998
View All Jobs 40

Description

  • Serve as a key relationship partner supporting Business Development and assigned client accounts throughout active engagements.
  • Maintain visibility into account health, client sentiment, engagement quality, and overall relationship dynamics.
  • Act as an ambassador between clients and internal teams to reinforce trust, responsiveness, and partnership continuity.
  • Participate in strategic client meetings, review communications, and help maintain continuity between interactions.
  • Establish recurring client feedback loops and engagement cadences to surface issues and opportunities early.
  • Monitor client feedback and communications across projects and summarize trends, concerns, and opportunities for internal stakeholders.
  • Coordinate relationship-sensitive escalations and ensure the right stakeholders are involved when issues arise.
  • Support renewals, account planning, staffing discussions, strategic initiatives, and follow-up activities for existing accounts.
  • Work with Producers and production leadership to ensure client priorities, communication expectations, and strategic context are understood.
  • Prepare account summaries, engagement updates, and strategic briefing materials for client discussions and decision-making.

Requirements

  • 5+ years of experience in account management, client services, program coordination, production support, or a related role.
  • Experience supporting international clients, particularly North American accounts.
  • Strong relationship-building and stakeholder management skills.
  • Excellent verbal and written communication skills.
  • Ability to organize and manage multiple workstreams and competing priorities.
  • Strong follow-through, accountability, and attention to detail.
  • Experience working across distributed teams and multiple time zones.
  • Strategic thinking combined with strong operational execution.
  • Knowledge of AAA game development pipelines, art production workflows, or outsourcing models is preferred.
  • Experience in video game development, creative services, or outsourced delivery environments is preferred.
  • Familiarity with Jira, ShotGrid, Confluence, CRM tools, or account tracking systems is preferred.
  • Experience supporting account growth initiatives, renewals, or strategic planning activities is preferred.
  • Understanding of cross-cultural collaboration and offshore delivery models is preferred.
  • Permanent, full-time remote role based in the US or Canada area.
  • Salary range of $90,000 to $120,000 USD plus bonus.

Benefits

  • Competitive salary of $90,000 to $120,000 USD plus bonus.
  • Permanent employment status.
  • Full-time remote working pattern.
  • Opportunity to work across US and Canada from the Art Services team.
  • Role within Keywords Studios, a large global game services company.

Interested in this position?

Apply directly on the company website

Apply Now

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