Principal Account Manager

1 hour, 41 minutes ago
Full-time
Senior
Customer and Technical Support
Kaseya

Kaseya

Kaseya provides integrated IT management and security solutions for MSPs and SMBs, enabling centralized IT operations, remote management, cybersecurity, and automation.

IT Services
1K-5K
Founded 2000
$567M raised

Description

  • Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts.
  • Develop detailed account knowledge and strategic engagement plans for assigned customers.
  • Identify expansion opportunities and drive upsell and cross-sell initiatives within existing accounts.
  • Proactively manage contract renewals to maintain strong retention across the portfolio.
  • Represent the voice of the customer internally and advocate for needed enhancements.
  • Lead executive business reviews and provide performance reporting, roadmap alignment, and risk mitigation insights.
  • Partner with Sales Engineers, Technical Account Managers, Product Management, Support, Sales, and Customer Success to support onboarding, adoption, and escalation resolution.
  • Stay informed on industry trends and the competitive landscape to position Kaseya as a strategic partner.

Requirements

  • 5+ years of experience in enterprise account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment.
  • Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals.
  • Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers.
  • Excellent written and verbal communication skills, including presentation and storytelling abilities.
  • Experience building and executing strategic account plans.
  • Background in IT management software, cybersecurity solutions, or managed service provider ecosystems is preferred.
  • Familiarity with CRM tools such as Salesforce and data analytics platforms is preferred.
  • Bachelor’s degree in Business, Technology, or a related field is preferred; MBA is a plus.

Benefits

  • Kaseya is backed by Insight Venture Partners, supporting a high-growth company environment.
  • Equal employment opportunity regardless of race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, disability, veteran status, marital status, or other protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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