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Account Manager (B2B Segment – Global Accounts without KAM coverage)

3 weeks ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
CRM IntelliJ IDEA PyCharm Salesforce TeamCity WebStorm
Apply Now
JetBrains

JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services
1K-5K
Founded 2000
View All Jobs 72

Description

  • Manage a global portfolio of B2B customers without assigned Key Account Manager coverage.
  • Build strong relationships with technical and business stakeholders across startups, scale-ups, and large enterprises.
  • Identify and drive upsell, cross-sell, and multi-product expansion opportunities.
  • Grow recurring revenue by converting trials, expanding usage, and positioning higher-value editions.
  • Secure renewals on time and reduce churn through proactive customer engagement.
  • Monitor product usage, renewal cycles, lead history, support signals, and customer behavior to prioritize accounts.
  • Run full-funnel sales motions including inbound leads, trials, demos, evaluations, and outbound opportunities.
  • Qualify opportunities, conduct discovery, prepare proposals, and guide customers through the sales cycle.
  • Maintain an accurate CRM pipeline with clear next steps and deal context.
  • Collaborate with Customer Success Engineering, Business Development, Product, Marketing, Sales Excellence, and KAM teams on joint initiatives.

Requirements

  • 2-4 years of experience in Account Management, Customer Success, or Sales, ideally in SaaS or developer tools.
  • Strong relationship-building skills and the ability to manage a high-volume portfolio.
  • Proven success in upsell, cross-sell, renewal, or expansion motions.
  • An analytical approach to pipeline management and account prioritization.
  • Confidence working with technical audiences and a willingness to learn JetBrains products deeply.
  • Experience with CRM systems, with Salesforce preferred, and modern sales tooling.
  • Fluent English at C1/C2 level is required.
  • Additional languages such as Spanish or Portuguese are a plus.

Benefits

  • Hybrid and remote work options are indicated by the role tags.
  • Opportunity to work with globally recognized developer tools and AI products.
  • Inclusive and open workplace culture that welcomes people of all backgrounds.
  • Equal opportunity employer commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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