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Account Manager (B2B Segment – Global Accounts without KAM coverage)

23 hours, 35 minutes ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
CRM IntelliJ IDEA PyCharm Salesforce TeamCity WebStorm
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JetBrains

JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services
1K-5K
Founded 2000
View All Jobs 73

Description

  • Manage a global portfolio of B2B customers without dedicated Key Account Manager coverage.
  • Build relationships with technical and business stakeholders across startups, scale-ups, and large international organizations.
  • Identify and pursue upsell, cross-sell, and multi-product expansion opportunities across JetBrains IDEs, AI solutions, and team tools.
  • Drive new recurring revenue by converting trials, expanding usage, and positioning higher-value editions.
  • Secure renewals on time and prevent churn through proactive customer engagement.
  • Monitor product usage, renewal cycles, lead history, support signals, and customer behavior to assess account potential.
  • Run full-funnel sales motions, including inbound leads, trials, demos, evaluations, and outbound opportunities.
  • Qualify opportunities, conduct discovery, prepare proposals, and guide customers through the full sales cycle.
  • Maintain an accurate CRM pipeline with clear next steps and deal context.
  • Collaborate with Customer Success Engineering, Business Development, Product, Marketing, Sales Excellence, and KAM teams on joint initiatives.

Requirements

  • Approximately 2-4 years of experience in Account Management, Customer Success, or Sales, ideally in SaaS or developer tools.
  • Strong relationship-building skills and the ability to manage a high-volume portfolio.
  • Proven success in upsell, cross-sell, renewal, or expansion motions.
  • Analytical approach to pipeline management and account prioritization.
  • Confidence working with technical audiences and willingness to learn JetBrains products deeply.
  • Experience with CRM systems, with Salesforce preferred, and modern sales tooling.
  • Fluent English at C1/C2 level required.
  • Additional languages such as Spanish or Portuguese are a plus.

Benefits

  • Flexible work arrangement with hybrid and remote options.
  • Opportunity to work with a global customer base across startups and large enterprises.
  • Exposure to JetBrains’ broad product ecosystem, including IDEs, AI offerings, and team tools.
  • Collaborative, cross-functional environment with teams across the business.
  • Inclusive and equal opportunity workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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