Solutions Architect I

1 month ago
Full-time
Mid Level
Software Development
HSI

HSI

HSI is a premier provider of EHS solutions, offering safety training, compliance services, and software solutions to enhance workplace safety and employee development globally.

Professional Services
251-1K
Founded 1978

Description

  • Provide advanced technical support and customer service to existing customers using the safety management system.
  • Act as a subject matter expert on the system’s capabilities, limitations, data architecture, and APIs.
  • Meet with customers to identify tailored solutions based on individual needs when required.
  • Serve as an intermediate-level system administrator supporting data imports, exports, and configuration updates.
  • Assist or lead internal and paid customer projects as the primary technical resource.
  • Collaborate with implementation teams to configure and populate LMS site data according to client requirements and project timelines.
  • Conduct quality assurance reviews to ensure LMS implementations meet specifications and maintain accuracy and functionality.
  • Investigate, resolve, and escalate advanced technical support issues, including system bugs and urgent customer concerns.
  • Provide detailed guidance to customers on system modifications and task implementations tailored to their needs.
  • Perform data and system audits, review discrepancy reports, investigate data outliers, and improve methods for reviewing system data and functionality.
  • Maintain accurate records in Salesforce, ensure customer tickets are closed within SLA, and communicate QA issues and resolution status.
  • Collaborate with Product and Development teams to scope, test, and improve tools and features.

Requirements

  • Bachelor’s degree in a related field, or an Associate degree plus 3+ years of relatable experience in place of the degree.
  • 2+ years of experience consulting with end users and sales to determine system configuration needs.
  • Administrator experience with a Learning Management System and Safety Management System is highly preferred.
  • Familiarity with databases is a plus.
  • Intermediate to advanced Microsoft Office skills, including advanced Excel functions.
  • High interest in technology and strong technical aptitude.
  • Strong analytical and problem-solving abilities.
  • Strong organizational and time management skills with attention to detail.
  • Ability to manage multiple tasks and competing priorities.
  • Experience collaborating across technical and customer-facing teams is preferred.

Interested in this position?

Apply directly on the company website

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