Business Process Analyst II

26 minutes ago
Full-time
Mid Level
Business Intelligence
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Support ownership of customer-facing process documentation across the customer lifecycle.
  • Create and maintain process maps, SOPs, and workflows to ensure accuracy and scalability.
  • Keep process documentation aligned with current business practices and update it regularly.
  • Maintain a centralized source of truth for Revenue Operations processes.
  • Identify process gaps, inefficiencies, and opportunities for improvement across workflows.
  • Analyze handoffs between teams, roles, and systems to determine root causes of issues.
  • Partner with cross-functional teams to validate findings and recommend solutions.
  • Support process improvement initiatives aligned with business goals.
  • Collaborate with Revenue Operations, Trial Experience, Customer Success, Support, Affiliates, Account Management, Retention, Systems, automation, and BI teams.
  • Support governance frameworks, change management, process health metrics, KPIs, and operational consistency.

Requirements

  • 2-5 years of experience in Business Process Analysis, Operations, or Process Improvement roles.
  • Experience working with cross-functional teams and supporting process improvement initiatives.
  • Strong process mapping and documentation skills.
  • Analytical mindset with the ability to identify inefficiencies and recommend solutions.
  • Experience working with customer-facing teams such as Customer Success, Support, Revenue, or RevOps is a plus.
  • Strong written and verbal communication skills.
  • Experience in SaaS or high-growth technology companies.
  • Strong familiarity with Revenue Operations and the end-to-end customer lifecycle.
  • Experience partnering closely with systems, automation, and BI teams.
  • Proficiency with process documentation and visualization tools such as Lucid, Miro, Visio, or Confluence.

Benefits

  • Remote-first work environment.
  • Full-time employment.
  • Opportunity to join a global team with more than 1,500 team members across 15+ countries.
  • Work on a platform serving over 2 million businesses worldwide.
  • Equal Opportunity Employer status.
  • AI-supported hiring process with human-led final hiring decisions.

Interested in this position?

Apply directly on the company website

Apply Now

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