Director, Order to Cash

8 hours, 25 minutes ago
Full-time
Executive
Operations
HHAeXchange

HHAeXchange

HHAeXchange is a premier homecare management software connecting providers, payers, and caregivers for proactive care, efficiency, and transparency in the industry.

Health Care Providers & Services
251-1K
Founded 2008

Description

  • Lead, mentor, and develop a team of 3–5 billing and collections specialists.
  • Own customer transactions including new business, renewals, upsells, downsells, and terminations.
  • Oversee invoicing, collections, cash application, reconciliations, and billing categorization in NetSuite.
  • Ensure billing data integrity across NetSuite and Salesforce.
  • Monitor accounts receivable aging, reduce DSO, and maximize cash flow.
  • Resolve billing disputes and payment inquiries with customers and internal teams.
  • Partner with Accounting and FP&A on month-end close, accruals, and audits.
  • Develop dashboards and executive reports covering collections, aging, DSO, cash trends, and productivity.
  • Standardize and improve order-to-cash workflows, collections cadences, and dispute processes.
  • Partner with Finance, Engineering, Product, Sales, RevOps, and Customer Success on system and process improvements.

Requirements

  • 10+ years of experience in billing, collections, revenue operations, or order-to-cash, including 5+ years leading a team.
  • Hands-on experience with NetSuite for invoicing, accounts receivable, reconciliation, and reporting.
  • Experience using Salesforce as a CRM and/or billing system of record.
  • Basic understanding of accounting principles and the GL impact of billing transactions, credits, and adjustments.
  • Experience developing high-performing teams in fast-paced environments.
  • Proven ability to design, document, and optimize operational processes.
  • Strong written and verbal communication skills, including senior leadership presentations.
  • Strong analytical skills and experience building executive-facing reports and dashboards.
  • Healthcare, homecare, Medicaid billing, payer billing, EVV, SaaS, or subscription-model experience preferred.
  • Bachelor’s degree in Accounting, Finance, Business, or a related field preferred; Salesforce CPQ or ZoneBilling experience is also preferred.

Benefits

  • Base salary of $141,000–$175,000 per year, excluding variable compensation.
  • Competitive health plans.
  • Paid time off and company-paid holidays.
  • 401(k) retirement program with company match.
  • Additional company-sponsored benefits and programs.
  • Position available to candidates in the New York City, Minneapolis–St. Paul, and Washington, DC–Baltimore metro areas.
  • Up to 10% travel, including overnight travel.

Interested in this position?

Apply directly on the company website

Apply Now

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