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Senior Account Manager

7 hours, 21 minutes ago
Ireland
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Greenhouse Software

Greenhouse Software

Greenhouse is a leading hiring software company that provides a comprehensive suite of tools and services to help businesses excel in their hiring practices. With a focus on fair and equitable hiring, Greenhouse offers scalable workflows and innovative...

Professional Services
501-1000
Founded 2012
$110M raised
View All Jobs 2

Description

  • Own a portfolio of upper mid-market EMEA customers, driving retention, renewals, and expansion.
  • Identify churn risks through customer and usage data and lead resolution strategies.
  • Develop strategic account plans covering renewals, upsell, and expansion opportunities.
  • Maintain accurate renewal and expansion pipeline forecasts to achieve quota objectives.
  • Build trusted relationships with executive stakeholders and customer champions.
  • Lead business reviews and strategic touchpoints to demonstrate customer value and ROI.
  • Partner with Customer Success, Legal, Finance, Deal Desk, Professional Services, Product, and Marketing to deliver customer outcomes.
  • Coach less-tenured team members and share account management best practices.
  • Improve internal operational processes and support additional business projects as needed.

Requirements

  • 3+ years of commercial account management experience, including 2+ years in a mid-market quota-carrying role selling to organizations with 500+ employees.
  • Experience owning renewal, retention, upsell, and expansion motions for an existing customer portfolio.
  • Proven record of meeting or exceeding retention, renewal, and expansion targets, including self-sourced expansion pipeline.
  • Experience selling subscription-based SaaS products.
  • Ability to build executive relationships and identify decision-makers and buying processes for SaaS investments.
  • Experience with consumption-based or AI products is preferred.
  • Training in a structured sales methodology; MEDDICC or MEDDPICC preferred, with Command of the Message a plus.
  • German or Dutch language skills, or experience supporting customers in DACH, Benelux, or the Nordics, is a plus.
  • Ability to travel approximately 10–15% of working time, including overnight and international travel.
  • Right to work in Ireland is required; Greenhouse cannot support employment permit applications for this role.

Benefits

  • Remote-first work environment with optional co-working spaces and offices in Ireland and New York City.
  • Medical, dental, life, and disability insurance.
  • Mental health resources and financial wellness benefits.
  • Fully paid parental leave.
  • 25 days of vacation for Ireland-based employees.
  • Employer-matched pension program.
  • Performance-based bonus structure.
  • Performance review program with actionable feedback and development support.

Interested in this position?

Apply directly on the company website

Apply Now

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