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Account Manager (Field based)

10 hours, 29 minutes ago
United Kingdom
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
Auto Trader

Auto Trader

Auto Trader UK is the UK's number one motoring site, offering a digital automotive marketplace for buying and selling new and used vehicles. With over 400,000 cars online, Auto Trader helps individuals find the right vehicle, provides finance options, ...

Internet Software & Services
1001-5000
Founded 1977
View All Jobs

Description

  • Manage and develop relationships with independent retailer customers across the South West, including Exeter, Yeovil, Torquay and Plymouth.
  • Act as a trusted business partner, understanding customers’ short- and long-term objectives.
  • Identify new business and growth opportunities while supporting customer retention and product adoption.
  • Use Autotrader data and insights to influence decisions, improve digital performance and deliver commercial outcomes.
  • Recommend and educate customers on digital products that support growth and operational efficiency.
  • Conduct regular on-site customer visits and engage stakeholders across customer businesses.
  • Present complex insights clearly through data-led storytelling and actionable recommendations.
  • Collaborate with Autotrader stakeholders and regional Account Managers to deliver appropriate customer solutions.
  • Share customer feedback and best practices to support continuous improvement.

Requirements

  • Proven experience in B2B account management, consultative business partnering, Customer Success or a similar role.
  • Track record of achieving commercial KPIs, including revenue growth, product adoption and retention.
  • Strong commercial acumen, with the ability to identify opportunities and mitigate risks through effective questioning and listening.
  • Ability to influence stakeholders, build long-term partnerships and understand customer needs and challenges.
  • Experience translating data and insights into actionable recommendations.
  • Strong presentation and communication skills.
  • Ability to manage multiple priorities in a proactive, organised manner.
  • Passion for customer success and digital transformation.
  • Collaborative approach, including sharing insights with wider teams to improve customer outcomes.
  • Adaptability in a fast-paced environment and willingness to travel at least three days per week, including monthly office collaboration with overnight stays.

Benefits

  • Basic salary of £40,000–£55,000.
  • £6,000 annual car allowance, subject to eligibility and company terms.
  • Annual share award worth 10% of salary, vesting in yearly instalments over three years.
  • 28 days of annual leave plus bank holidays and half-day closures on Christmas Eve and New Year’s Eve.
  • Pension scheme with 7% employer and 5% employee standard contributions.
  • Comprehensive private medical cover and enhanced family leave.
  • Car salary-sacrifice scheme and share-save options.
  • 24/7 online GP and dentist access, plus specialist wellbeing support for fertility, gender dysphoria, menopause and period care.

Interested in this position?

Apply directly on the company website

Apply Now

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