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Senior Account Manager

3 weeks, 2 days ago
Anywhere
Full-time
Mid Level
Account Manager
Customer and Technical Support
Asana Confluence CRM JIRA
Apply Now
GR8 Tech

GR8 Tech

GR8 Tech is a leading B2B iGaming solutions provider, offering a full range of betting and gambling software solutions. Their top-of-the-line software and services cater to iGaming professionals looking to launch, grow, or upgrade their businesses, pro...

IT Services
251-1K
View All Jobs 16

Description

  • Own commercial growth plans and lead regular business reviews with clients.
  • Execute renewals and identify upsell and cross-sell opportunities.
  • Negotiate complex commercial proposals, including discounts, SLA compensations, and contract renegotiations.
  • Analyze client ROI using CRM and BI data to uncover revenue opportunities and improve product adoption.
  • Translate client business metrics and organizational needs into actionable feedback for internal teams.
  • Advocate for client goals internally while identifying churn and integration risks early.
  • Drive smooth onboarding for newly signed accounts and guide initial platform configuration.
  • Coordinate across Legal, Compliance, Finance, Product, and Support to resolve operational issues.
  • Track, follow up on, and document client requests and feature updates in CRM, JIRA, and Confluence.
  • Mentor internal team members and deliver product upgrade presentations and training sessions.

Requirements

  • 3+ years of experience on the B2B platform provider side in iGaming, in an Account Manager or similar client-facing role.
  • Advanced commercial negotiation skills with the ability to build, explain, and defend financial proposals.
  • Fluency in Russian or Ukrainian and English proficiency at B2 level or higher.
  • Deep understanding of the iGaming landscape, including operators’ sites, operational bottlenecks, and marketing challenges.
  • Solid technical literacy, including understanding of SDLC and release management.
  • Experience with account planning and CRM/BI tools, plus project tools such as JIRA, Confluence, Miro, or Asana.
  • Resilience and empathy in communication.
  • Strong problem-solving ability and comfort handling unfamiliar tasks or systems.
  • Excellent time management and prioritization skills.
  • Experience training or mentoring junior Account Managers is preferred.
  • Advanced Microsoft Office skills, including Excel modeling and PowerPoint client pitches, is preferred.
  • A strong network of existing operator contacts in the iGaming industry is preferred.

Benefits

  • Annual Benefits Cafeteria budget that can be allocated to sports, medical, mental health, home office, and language support.
  • Paid maternity and paternity leave plus a monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, and emergency time off.
  • Remote-first work setup with tech support and coworking compensation.
  • Team events, including online, offline, and offsite gatherings.
  • Learning culture with internal courses and growth programs.

Interested in this position?

Apply directly on the company website

Apply Now

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