Manager, Order Management

1 hour, 48 minutes ago
Full-time
Senior
Operations
Figma

Figma

Figma provides a collaborative web application for interface design that enables users to seamlessly design, prototype, and gather feedback in real time, while also offering additional offline capabilities through desktop applications for macOS and Win...

Internet Software & Services
1K-5K
Founded 2012
$333M raised

Description

  • Lead daily order processing from contract review and order entry through invoicing, queue management, SLA performance, complex cases, and escalations.
  • Manage, coach, and develop offshore KMC employees and one Senior Order Management Analyst.
  • Establish quality standards, monitor errors and backlogs, and implement coaching, documentation, controls, and process improvements.
  • Lead UAT and readiness activities for new products, SKUs, pricing models, and billing system releases.
  • Support month-end and quarter-end close through backlog and escalation management, reconciliations, accruals, and data-integrity checks.
  • Maintain SOX controls and audit-ready documentation.
  • Partner with Revenue Accounting, Revenue Transformation, Deal Desk, Sales Operations, Business Systems, Billing Engineering, Tax, and Legal on order-to-cash improvements.

Requirements

  • 5+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company, or equivalent experience.
  • Experience with people coaching, team coordination, quality ownership, or cross-functional project leadership; formal management experience is preferred.
  • Strong understanding of how order entry affects billing, revenue, collections, reporting, and financial controls.
  • Experience leading UAT or system-change readiness, including test planning, coordination, defect triage, and risk communication.
  • Strong people leadership, operational judgment, and communication skills under month-end and quarter-end pressure.
  • Experience using automation such as scripts, queries, workflows, or AI tools to improve operations is preferred.
  • Experience managing offshore or BPO employees in a public-company or SOX-controlled environment is preferred.
  • Ability to work remotely in the United States or from a Figma US hub, preferably during Pacific Time hours.

Benefits

  • Annual base salary of $127,000–$183,000 USD.
  • Employee equity package.
  • Health, dental, and vision coverage.
  • Retirement benefits with company contributions.
  • Parental leave and reproductive or family-planning support.
  • Mental health, wellness benefits, and lifestyle spending accounts.
  • Paid flexible PTO, sick leave, holidays, and potential company recharge days.
  • Home internet and cell phone reimbursements may be available.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sales Analyst

Alpaca 51-250 Capital Markets

Alpaca is hiring a Sales Analyst to support its global brokerage infrastructure business by improving sales preparation, deal execution, enablement, and scalable go-to-market processes.

CRM HubSpot SQL
1 hour, 33 minutes ago

Senior Manager, Revenue Operations

Kalepa 11-50 Insurance

Kalepa is hiring its first dedicated Revenue Operations leader to build the go-to-market operating system for its production AI platform serving the global insurance industry.

CRM HubSpot
1 hour, 48 minutes ago

Director of Revenue Cycle Management

Workit Health 51-250 Health Care Providers & Services

Workit Health is seeking a Director of Revenue Cycle Management to lead contracting, credentialing, billing, and collections operations for its growing telemedicine addiction-care business.

2 hours, 18 minutes ago

Senior RCM Lead

NIVA Health 11-50 Health Care Providers & Services

NIVA is seeking a Senior RCM Lead to own and scale its US healthcare revenue cycle function, improve financial and operational performance, and build the team, processes, and reporting infrastructure needed for growth.

HIPAA
2 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers