Customer Success Specialist

23 hours, 17 minutes ago
Full-time
Junior
Customer and Technical Support
Exely

Exely

Exely provides comprehensive management software solutions for hotels, including a channel manager, booking engine, property management system, website builder, and hotel apps, aimed at enhancing direct bookings and increasing overall revenue.

Hotels, Restaurants & Leisure
Founded 2012

Description

  • Serve as the primary contact for local clients in Sri Lanka and address questions and issues early.
  • Monitor client performance and recommend actions to improve results.
  • Conduct regular check-ins and quarterly business reviews, including up to 15 onsite meetings per month.
  • Work with internal teams to resolve client problems quickly and ensure a smooth client experience.
  • Proactively manage the customer base to increase direct online sales.
  • Support revenue strategy and help partners achieve strong business results.
  • Participate in local events and marketing activities such as webinars, exhibitions, and business breakfasts.
  • Maintain strong product knowledge and stay current on industry trends and best practices.
  • Represent client interests internally and contribute feedback for new product features and improvements.

Requirements

  • Must be based in Colombo, Sri Lanka.
  • At least 1 year of hands-on experience in Account Management, Sales, Revenue Management, Customer Success, or similar roles in Hotels, OTAs, HotelTech, IT companies, e-commerce, or airlines.
  • Experience in OTA/Hotels revenue, sales, marketing, or e-commerce departments is a strong advantage.
  • Knowledge of hotel revenue structure is a strong advantage.
  • Strong written and verbal communication skills in Sinhala and English.
  • Ability to build strong client relationships and work proactively.
  • Strong analytical skills.
  • Comfortable using CRM and computer software such as Excel and Power BI.
  • Comfortable using ticketing/helpdesk systems such as Zendesk, Omnidesk, or Jira.

Benefits

  • Competitive salary based on experience.
  • Commission based on KPI performance.
  • Remote full-time role with working hours from 09:00 AM to 6:00 PM (UTC+5:30).
  • Laptop, headset, and mobile phone provided for work.
  • Dedicated training manager, structured onboarding, and ongoing support from an experienced manager.
  • Business trips around Sri Lanka covered by the company.
  • English Speaking Club with colleagues from around the world.
  • Online and offline camps, workshops, and gatherings.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Virtual Patient Care Coordinator - Hormone Optimization & Wellness Medicine

Staffing For Doctors Health Care Providers & Services

Patient Liaison at a growing Hormone Optimization and Wellness practice, supporting patients throughout their treatment journey with follow-up, coordination, and administrative care.

3 minutes ago

Customer Success Specialist

Forge 251-1K Capital Markets

Forge Trust is hiring a fully remote Customer Success Specialist in South Dakota to support self-directed retirement account clients through service, education, and issue resolution.

22 hours, 48 minutes ago

Healthcare Appointment Setter & Patient Engagement Specialist (Full-Time)

Winning Assistants Health Care Providers & Services

Healthcare Appointment Setter & Patient Engagement Specialist for a U.S.-based wellness and aesthetic practice, responsible for managing patient inquiries, appointments, follow-up, and retention in a remote Philippines-based role.

CRM Cybersecurity HIPAA
23 hours, 17 minutes ago

Lead Customer Success Engineer, Rubrik Agent Cloud

Rubrik 1K-5K IT Services

Rubrik is hiring a Lead Customer Success Engineer to own the post-sales technical relationship for Rubrik Agent Cloud, guiding new enterprise customers from onboarding through deployment, adoption, and scale-ready support.

AWS Azure GCP Kong LLM
23 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers