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Lead Customer Success Engineer, Rubrik Agent Cloud

23 hours, 17 minutes ago
United States
Full-time
Lead
Customer Success
Customer and Technical Support
AWS Azure GCP Kong LLM
Apply Now
Rubrik

Rubrik

Rubrik provides cutting-edge data security and protection solutions, including Zero Trust Data Protection and ransomware recovery, to ensure data readiness and business resilience.

IT Services
1K-5K
Founded 2014
$553M raised
View All Jobs 31

Description

  • Serve as the primary post-sales technical advisor for new Rubrik Agent Cloud customers.
  • Lead deployments and support proof-of-value engagements across customer environments.
  • Build and execute customer success plans tied to business outcomes, AI governance, security, and compliance goals.
  • Drive customer adoption, feature utilization, and long-term value realization.
  • Monitor agentic actions, tune policy enforcement and guardrails, and demonstrate key product capabilities.
  • Detect churn risk early and remove technical or organizational blockers to protect gross retention.
  • Build customer champions and maintain executive-level alignment with accounts.
  • Validate new features end to end and provide feedback to product management and engineering.
  • Support pre-sales teams as a subject matter expert on Rubrik Agent Cloud.
  • Document adoption friction, define readiness criteria, and help transition customers to the standard support model.
  • Create deployment guides, runbooks, and knowledge-transfer materials for customers and internal teams.
  • Train Product Support and Professional Services teams on onboarding, troubleshooting, and customer support at scale.

Requirements

  • 8+ years of experience in customer success or sales engineering for security or SaaS products.
  • Meaningful experience supporting early-stage v1/v2 products.
  • Strong technical knowledge of large language models, agentic AI, and agent builder technologies.
  • Experience with AI governance, security, or observability technologies is preferred.
  • Hands-on experience with one or more AI agent frameworks such as LangChain, n8n, Replit, Microsoft Copilot Studio, Copilot 365, Azure AI Foundry, Amazon Bedrock, Google Gemini, Claude, Cortex, Cursor, Augment, or GitHub Copilot.
  • Working knowledge of AI gateways such as LiteLLM, Kong, or Portkey.
  • Working knowledge of MCP servers and MCP Gateways.
  • Hands-on experience with at least one major cloud platform, including AWS, Azure, and/or GCP, plus networking and access management.
  • Familiarity with cloud AI governance stacks such as Microsoft Purview, Microsoft Agent 365, Google Model Armor, Google Govern, or AWS Bedrock Guardrails is a strong plus.
  • Experience managing enterprise or strategic customers and building relationships from practitioners through CxO level.
  • Experience creating customer-facing and internal technical documentation.
  • Ability to work cross-functionally in a pod model with Product Managers, sales, and support.

Benefits

  • Continuous professional development through Rubrik’s sales enablement program.
  • Opportunity to maximize earnings potential through Rubrik’s One Rubrik selling approach.
  • Work on new product incubation and help define a new category in the market.
  • Join a company focused on protecting data and accelerating AI transformation.
  • Equal employment opportunity and inclusive workplace practices.
  • Reasonable accommodation support for applicants and employees with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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