Customer Success Specialist

22 hours, 41 minutes ago
Full-time
Junior
Customer and Technical Support
Forge

Forge

Forge provides private market solutions that facilitate access to pre-IPO investment opportunities and liquidity for private company shares, aiming to create a transparent and accessible environment for investors, employees, and institutions.

Capital Markets
251-1K
Founded 2014
$88M raised

Description

  • Serve as the first point of contact and voice of the customer in client interactions.
  • Use chat, phone, and email to listen, educate, troubleshoot, and provide proactive recommendations.
  • Build trust and rapport with customers while explaining product and service features and benefits.
  • Guide clients through inquiries and cases from start to finish.
  • Collaborate with other teams to support customer satisfaction and retention.
  • Provide solutions to complex customer situations and resolve problems independently.

Requirements

  • High school diploma or equivalent and 2 years of customer service experience.
  • Proven customer support experience or experience as a Customer Success Professional.
  • Strong verbal and written communication skills with excellent phone etiquette.
  • Familiarity with Microsoft Office.
  • Customer-oriented with the ability to adapt and respond to different types of clients.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong organizational and time management skills.
  • Ability to solve complex problems from start to finish.
  • Independent thinking skills while working with customers and team members.
  • Bachelor's degree or equivalent experience in a related field is preferred but not required.

Benefits

  • Fully remote work environment anywhere in South Dakota.
  • Monday-Friday schedule, 10:30 am to 7:00 pm CST.
  • $20/hour plus pay based on experience.
  • Full benefits including medical, dental, vision, life, disability, and 401(k).
  • Health insurance, retirement plan, paid time off, and employee discounts.
  • Internet stipend available.
  • Opportunities for career growth and skill development.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Specialist

Exely Hotels, Restaurants & Leisure

Exely is hiring a Customer Success Specialist in Colombo, Sri Lanka to manage local hotel clients, drive direct sales growth, and support revenue improvement across its online solutions.

CRM JIRA Power BI
23 hours, 11 minutes ago

Healthcare Appointment Setter & Patient Engagement Specialist (Full-Time)

Winning Assistants Health Care Providers & Services

Healthcare Appointment Setter & Patient Engagement Specialist for a U.S.-based wellness and aesthetic practice, responsible for managing patient inquiries, appointments, follow-up, and retention in a remote Philippines-based role.

CRM Cybersecurity HIPAA
23 hours, 11 minutes ago

Lead Customer Success Engineer, Rubrik Agent Cloud

Rubrik 1K-5K IT Services

Rubrik is hiring a Lead Customer Success Engineer to own the post-sales technical relationship for Rubrik Agent Cloud, guiding new enterprise customers from onboarding through deployment, adoption, and scale-ready support.

AWS Azure GCP Kong LLM
23 hours, 11 minutes ago

Senior Director of Customer Success

JoVE 51-250 Media

JoVE is seeking a Senior Director of Customer Success to lead a global team focused on improving renewals, product adoption, and customer expansion across its research and education subscriptions.

HubSpot Salesforce
23 hours, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers