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Solution Consultant

5 hours, 39 minutes ago
Norway
Full-time
Junior
Customer Success Manager
Project and Program Management
Salesforce
Apply Now
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002
View All Jobs 21

Description

  • Provide oversight and management for deployment planning, solution adoption, and technical issue resolution.
  • Establish a formal governance model with clients.
  • Conduct stakeholder meetings, quarterly business reviews, and monthly account reporting.
  • Maintain accurate records of discussions and action items for internal and client follow-up.
  • Develop and deliver ongoing product education and training sessions.
  • Set, track, and improve customer satisfaction KPIs through action plans.
  • Troubleshoot customer concerns and escalate critical issues for resolution.
  • Serve as a customer advocate within Everbridge and relay feedback to internal teams.
  • Collaborate closely with Account Managers, Operations, Product Development, Product Management, and Engineering.
  • Travel to customer locations as needed.

Requirements

  • 3+ years in an on-site customer-facing support or consulting role such as professional services, account management, project management, or customer service.
  • Good project management skills.
  • Ability to handle and support conflicting priorities.
  • Working knowledge of internet-hosted applications, highly available architectures, computer security, telephony, and networking.
  • Proven ability to coordinate internal departments and resources to solve complex customer support or implementation problems.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong critical thinking, analytical, and problem-solving abilities.
  • Strong time management skills.
  • Proficiency with Microsoft Office Suite, Salesforce.com, and web-based applications.
  • Ability to travel locally and support customers onsite.
  • Bachelor’s degree in Business, Computer Science, or a related field is a plus.
  • Previous consulting experience with emergency preparedness or business continuity best practices for state/local government or corporations is a plus.

Benefits

  • Remote/home-based position based anywhere in Norway.
  • Opportunity to work for a global SaaS leader focused on saving lives and keeping people safe.
  • Work on a mission-driven platform used by over 6,000 global customers.
  • Equal Opportunity/Affirmative Action employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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