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Senior Customer Success Manager - Germany

5 hours, 24 minutes ago
Germany
Full-time
Senior
Customer Success Manager
Customer and Technical Support
AWS Azure Cybersecurity DevSecOps GCP Linux
Apply Now
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised
View All Jobs 70

Description

  • Serve as the primary post-sales point of contact for customers and own day-to-day relationships.
  • Lead customer onboarding, implementation, and adoption efforts to drive time-to-value.
  • Partner with customers and internal teams to build success plans around goals, requirements, and challenges.
  • Advocate for customer needs internally and influence cross-functional teams to act on those needs.
  • Work with Technical Support and Customer Engineering to resolve customer issues in a timely manner.
  • Develop hands-on product expertise and stay current on features, best practices, and industry trends.
  • Collaborate with customers and the education team to deliver product, best-practice, and security training.
  • Manage relationships across customer stakeholders, from technical users to executives and CISOs.
  • Support renewals and expansion opportunities while helping minimize churn risk.
  • Provide guidance on change management and business value realization for large-scale rollouts.

Requirements

  • 5+ years of experience in enterprise, customer-facing roles with technical and business stakeholders.
  • Background in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
  • Relevant domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
  • Ability to take full ownership of a customer portfolio and work with a high level of autonomy.
  • Experience making escalation decisions and engaging executive leadership when needed.
  • Entrepreneurial mindset with the ability to build new processes and practices.
  • Strong emotional intelligence and priority management skills.
  • Commitment to continuous personal and professional development.
  • Preferred: previous early-stage startup experience.
  • Preferred: hands-on technical experience with AWS, GCP, Azure, Linux, containers, or related security domains.

Benefits

  • Flexible remote-first culture with team meetups and bi-annual destination summits.
  • Monthly stipend for coworking, phone, and internet costs.
  • Stock options upon hire and promotion, plus secondary offering participation.
  • 10 years to exercise stock options.
  • 100% covered health, vision, and dental insurance for employees and dependents.
  • Unlimited flexible time off.
  • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

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