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Senior Customer Success Manager

1 month ago
Anywhere
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Agile
Apply Now
Federato

Federato

Federato is an underwriting platform for insurance carriers that provides real-time insights to encourage empowerment, good risk-taking, and strong decision-making at all levels of underwriting. Their RiskOps platform brings speed and precision to unde...

Insurance
11-50
Founded 2020
$40M raised
View All Jobs 6

Description

  • Own the full post-sales customer lifecycle, including onboarding, renewals, up-sells, and strategic account management for enterprise customers.
  • Act as a trusted advisor and internal advocate for customers by coordinating cross-functional support to meet their needs.
  • Serve as the product and industry expert to communicate value to decision makers.
  • Partner with Technical Program Managers and Forward Deployed Engineering to guide implementation project management and technical requirements.
  • Resolve customer account issues quickly by leveraging internal cross-functional resources.
  • Build and maintain strong relationships with key stakeholders and influencers at client organizations.
  • Use data to understand customer business needs, goals, and product utilization.
  • Drive product adoption and value realization for post-go-live customers to improve retention, growth, and expansion.
  • Listen deeply to users and identify creative ways to solve problems in the insurance ecosystem.

Requirements

  • 7+ years of experience in SaaS, with at least 3+ years in P&C, Specialty Insurance, or Insurtech preferred.
  • Experience partnering with large enterprise organizations in customer success, customer service, or other client-facing relationship management roles.
  • Experience owning renewals or commercial revenue.
  • Strong consultative communication skills and ability to build positive business relationships.
  • High accountability and personal organization; project management skills and agile methodology are a plus.
  • Experience leading a diverse group and training others based on needs and core values.
  • Ability to operate as both a strategic leader and an effective executor.
  • Strong business acumen and executive presence.
  • A degree in business, risk management, communications, or marketing is helpful.

Benefits

  • Base compensation targeted at $160,000-$180,000.
  • Total compensation includes stock options.
  • Benefits are included in the compensation package.
  • Additional perks are included.
  • Equal opportunity employer with reasonable accommodation available for applicants and employees.

Interested in this position?

Apply directly on the company website

Apply Now

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