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Director, Client Success - Revenue Cycle - Northeast Territory

11 hours, 15 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
251-1K
Founded 2000
View All Jobs 13

Description

  • Manage and grow client relationships through hands-on partnership with client success, operations, and sales leadership.
  • Serve as the client advocate by translating needs into actionable plans and resolving issues proactively.
  • Oversee client success activities for assigned accounts across the full client lifecycle, including sales, implementation, go-live, and business reviews.
  • Track client performance goals, KPI metrics, customer surveys, and retention objectives.
  • Prepare and deliver monthly and quarterly reporting packages, including metrics, benchmarks, and ROI updates.
  • Lead regular client meetings and conference calls, including agenda creation, presentation materials, summaries, and meeting deliverables.
  • Collaborate with internal teams, including IT and Product Support, to resolve file issues, implement updates, and support automation.
  • Develop client-specific strategies and action plans to address open items, maximize revenue, and identify cross-sell opportunities.
  • Support implementation teams with process rollouts and manage client deliverables after implementation.
  • Participate in internal account reviews, including sales forecasts and at-risk account discussions.

Requirements

  • Bachelor’s degree in Business, Sales/Marketing, or a related field.
  • 7-10 years of account management experience in the healthcare technology industry, specifically involving hospital revenue cycle management.
  • Equivalent combination of education and experience may be considered.
  • Experience with claims billing and IT/EDI systems preferred.
  • Experience with CRM software, such as Salesforce.com.
  • Strong computer proficiency, including Microsoft Word, Excel, and Outlook.
  • Effective polished professional presentation skills for communicating analytics, results, and ROI to stakeholders.
  • Excellent written and oral communication skills.
  • Strong analysis and problem-solving skills.
  • Ability to work independently, manage conflicting priorities, and adapt flexibly under pressure.
  • Experience managing stressful situations and difficult conversations effectively.
  • Up to 30% travel required.

Interested in this position?

Apply directly on the company website

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