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Customer Account Manager

1 day, 3 hours ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Employ

Employ

Employ, Inc. is a top provider of recruiting solutions, empowering organizations to hire top talent with industry-leading technologies and services.

Professional Services
1K-5K
Founded 2022
View All Jobs 2

Description

  • Manage a high-volume portfolio of digital customer accounts to drive retention and expansion.
  • Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy.
  • Lead renewal cycles proactively, including early engagement for manual renewals and on-time execution across accounts.
  • Build and maintain accurate pipeline, forecasting, and CRM hygiene to support predictable revenue.
  • Identify, prioritize, and execute expansion opportunities such as upsells, license growth, and pricing adjustments.
  • Assess portfolio health to focus on high-potential customers and growth opportunities.
  • Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue.
  • Collaborate with Customer Success and internal stakeholders to support customer outcomes and long-term growth.
  • Use Salesforce and automation tools to manage account activity, data accuracy, and customer engagement at scale.
  • Meet quota targets across retention and expansion to contribute to revenue growth and customer lifecycle value.

Requirements

  • Minimum of 2 years of experience in account management, customer success management, or sales.
  • SaaS experience preferred.
  • Proven track record of meeting or exceeding quota in a revenue-focused role.
  • Experience managing renewals and identifying growth opportunities within an existing customer base.
  • Experience working in high-volume or scaled account environments with strong prioritization skills.
  • Proficiency in CRM systems, with Salesforce preferred.
  • Ability to use data to inform decisions and manage account activity accurately.
  • Strong commercial acumen and a consultative approach to customer conversations.
  • Excellent organizational, time management, written, and verbal communication skills.
  • Collaborative, self-starter mindset with ownership, accountability, problem-solving, and the ability to influence without authority.

Benefits

  • Salary range of $56,000 - $70,000 per year.
  • Remote-first work environment.
  • Flexible work scheduling.
  • Unlimited PTO.
  • Comprehensive medical, dental, and vision coverage.
  • Learning and development programs, including training, mentorship, and development resources.
  • Career development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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