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Enterprise Account Manager, Telehealth

1 hour, 14 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Eko Health

Eko Health

Eko Health is a medical equipment manufacturing company that specializes in digital stethoscopes, AI disease detection, and telehealth solutions. They provide industry-leading tools for healthcare professionals to detect cardiovascular and pulmonary di...

Health Care Providers & Services
51-250
Founded 2014
$128M raised
View All Jobs 3

Description

  • Own renewal, retention, and expansion outcomes for a defined portfolio of strategic Telehealth accounts.
  • Build trusted relationships with executive, clinical, operational, technical, and procurement stakeholders at hospitals and health systems.
  • Develop a deep understanding of each customer’s goals, workflows, use cases, and definition of success.
  • Create and manage account plans that support adoption, utilization, customer satisfaction, renewal, and expansion.
  • Identify and drive expansion opportunities within existing accounts, including new sites, service lines, use cases, licenses, devices, integrations, and product adoption.
  • Lead commercial discussions related to renewals, scope growth, pricing changes, and contract expansion.
  • Partner with Sales, Sales Operations, and Commercial leadership to forecast renewals, expansion pipeline, account health, and revenue risk.
  • Support cross-sell opportunities within existing accounts and collaborate with related enterprise teams where appropriate.
  • Facilitate customer onboarding, training, implementation support, performance measurement, renewal, and expansion with internal teams.
  • Deliver customer reports, business reviews, and value summaries that show utilization, workflow adoption, customer outcomes, and ROI.

Requirements

  • Bachelor’s degree or equivalent practical experience.
  • 5+ years of experience in customer success, account management, client services, sales, or commercial roles in healthcare SaaS, digital health, MedTech, medical device, or enterprise healthcare technology.
  • Experience managing hospital, health system, IDN, or enterprise healthcare customer relationships.
  • Demonstrated experience supporting renewals, customer retention, expansion, upsell, or account growth.
  • Comfort owning commercial conversations tied to renewal, revenue growth, scope expansion, and customer value.
  • Experience managing complex, multi-stakeholder customer relationships across clinical, operational, technical, procurement, and executive audiences.
  • Strong understanding of healthcare workflows, enterprise implementation dynamics, and technology adoption in large healthcare organizations.
  • Ability to use customer data, utilization metrics, and business context to tell a compelling value story.
  • Strong communication, organization, problem-solving, and relationship management skills.
  • Comfortable using Salesforce and other account management or customer success platforms.
  • Willingness to travel up to 25%.
  • Experience with telehealth, virtual care, hospital-at-home, remote patient monitoring, or clinical workflow technology is preferred.
  • Experience managing accounts with greater than $100K annual contract value is preferred.
  • Experience working with technical integrations, partner platforms, health system IT teams, or enterprise security and procurement processes is preferred.
  • Background supporting FDA-cleared medical devices, regulated digital health products, or clinical software platforms is preferred.
  • Experience expanding product adoption across multi-site health systems or distributed care models is preferred.

Benefits

  • Opportunity to work on products that impact the health of millions of people.
  • Generous paid time off.
  • Stock incentive plans.
  • Medical, dental, and vision insurance, plus disability and life insurance.
  • One Medical membership.
  • Parental leave.
  • 401(k) matching.
  • Learning and development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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