Construction Client Manager, Texas

5 days, 9 hours ago
Full-time
Senior
Customer and Technical Support
Doxel

Doxel

Doxel revolutionizes construction progress tracking with AI and machine learning, providing executives with actionable insights and simplifying field operations.

Construction & Engineering
51-200
Founded 2016
$56M raised

Description

  • Serve as a trusted advisor to strategic construction customers, driving product impact and success.
  • Build relationships with stakeholders ranging from field teams and project engineers to VPs of Construction.
  • Guide technology adoption and platform usage through best practices, training, discovery, and site visits.
  • Lead monthly and quarterly business reviews with executive stakeholders.
  • Act as a subject matter expert on Doxel products and demonstrate their value to customer teams.
  • Help customers use Doxel data to identify efficiencies and make informed project decisions.
  • Gather customer feedback, identify trends and friction points, and develop best practices and FAQs.
  • Document feature requests, validate minor bugs, and escalate technical issues to engineering.
  • Triage and escalate high-priority customer situations.
  • Travel weekly to customer jobsites to build rapport and drive results.

Requirements

  • 5+ years of commercial construction experience as a project engineer, project manager, scheduler, superintendent, and/or in project controls.
  • Knowledge of General Contractor processes and procedures.
  • Comfort using modern technology to manage and communicate with customers.
  • Ability to learn new technologies quickly and become a product subject matter expert.
  • Proactive, self-motivated approach and ability to execute with minimal oversight.
  • Adaptability to changing work settings, ambiguity, and varied day-to-day responsibilities.
  • Strong customer relationship-building skills across field and executive stakeholders.
  • Willingness to travel weekly, up to 50%, to customer jobsites.
  • Must be based in the Austin or Dallas metro area.

Benefits

  • Competitive base salary and equity package.
  • Remote-first work culture for most roles.
  • Comprehensive medical, dental, and vision insurance.
  • Home office setup stipend.
  • Monthly cell phone and internet allowance.
  • Flexible PTO, generous company holidays, and unlimited sick days.

Interested in this position?

Apply directly on the company website

Apply Now

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