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Technical Support Engineer

1 day, 13 hours ago
United Kingdom
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
HTTP JIRA JSON Postman Python REST API Salesforce
Apply Now
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012
View All Jobs 100

Description

  • Manage and resolve complex T2/T3 POS integration support cases from investigation through resolution.
  • Own POS integration issues such as credential failures, check linking problems, missing spend, webhook and polling gaps, partner payload errors, and go-live cutovers.
  • Partner with Product, Engineering, Sales, Customer Success, and Implementation teams to resolve issues and inform the product roadmap.
  • Perform QA and diagnosis of application, configuration, and partner environment issues using logs, API payloads, and reproduction tools.
  • Credential and onboard POS partners according to SOPs, including API access, scope, secure delivery, and developer documentation.
  • Improve internal tooling, workflows, runbooks, and support automation, including AI-assisted triage and documentation where appropriate.
  • Create training materials and knowledge-base content and mentor less senior technical support engineers on POS integration patterns.
  • Convert customer and integrator feedback into product and feature roadmap improvements.

Requirements

  • 3+ years of experience in technical support, integration support, or a solutions role with B2B and/or SaaS experience.
  • Hands-on production POS integration experience with checks/tickets, locations and tables, API authentication, webhooks, and polling.
  • Depth in at least two POS ecosystems or middleware platforms such as Square, Toast, Lightspeed, Simphony/Micros, Omnivore, Agilysys, or connector vendors.
  • Knowledge and experience with APIs, including REST, webhooks, authentication, and JSON payloads.
  • Experience with JSON, Python, and HTTP debugging, including reproducing issues with curl or Postman.
  • Experience using Zendesk and Jira; Salesforce experience is a plus.
  • Strong analytical and problem-solving ability, excellent organisational skills, and strong verbal and written communication.
  • Experience authoring training documentation and working with security discipline around credentials and tokens.
  • Ability to learn a complex POS integration surface quickly and operate independently on ambiguous, multi-system failures.
  • Track record of automation or workflow improvement and pragmatic use of AI in support work with strong verification before customer-facing output.

Benefits

  • Comprehensive benefits and perks package.
  • Premium healthcare.
  • Wellness expense reimbursement.
  • Paid parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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