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Client Support Technician

1 month ago
United States
Full-time
Junior
Technical Support Engineer
Database Administration
CSS HTML JavaScript SQL Server
Apply Now
Softdocs

Softdocs

Softdocs offers education-focused ECM solutions, electronic forms, and workflow automation to streamline processes and enhance productivity in higher education and K-12 markets.

Internet Software & Services
51-250
Founded 1998
View All Jobs 3

Description

  • Provide professional, friendly, and timely support for Softdocs products.
  • Communicate clearly and positively to drive case resolution.
  • Document every issue, action, and outcome accurately in the support system.
  • Respond to customer requests via email, chat, phone, and case management tools.
  • Manage multiple open cases and prioritize work effectively in a fast-paced environment.
  • Collaborate with internal teams to resolve complex issues and share knowledge.
  • Interpret application and system logs to troubleshoot functionality issues.
  • Stay current on product updates and features through training and self-learning.
  • Suggest improvements for internal documentation and support processes.

Requirements

  • 2+ years of experience in IT, technical support, or a related technical field.
  • 2+ years of customer service or client-facing experience.
  • Bachelor’s or Associate’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
  • Knowledge of Microsoft SQL Server or a comparable database, including DML commands.
  • Familiarity with HTML, CSS, and JavaScript.
  • Understanding of server and network fundamentals.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical mindset.
  • Ability to explain technical concepts to non-technical users.
  • Detail-oriented with a focus on documentation accuracy and comfort working independently in a remote environment.

Benefits

  • 100% remote work from anywhere in the U.S.
  • Medical coverage with PPO and HDHP/HSA options, plus dental and vision insurance.
  • 401(k), disability coverage, and $15,000 life insurance.
  • Flexible PTO, 13 holidays, and paid parental leave.
  • Laptop and equipment stipend to set up your remote workspace.
  • Professional development opportunities, training, and leadership exposure.
  • Direct access to leadership and mentorship from senior leaders and cross-functional teams.

Interested in this position?

Apply directly on the company website

Apply Now

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