iRobot Support Specialist with German and English - Work Remote In Bulgaria

3 hours, 18 minutes ago
Full-time
Junior
IoT and Embedded Systems
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond promptly to customer inquiries in German and English via phone, chat, and email.
  • Diagnose and resolve technical issues related to iRobot products.
  • Guide customers through troubleshooting steps and product features.
  • Maintain detailed and accurate records of customer interactions and resolutions.
  • Collaborate with internal teams to escalate complex issues and share customer feedback.
  • Stay updated on product knowledge, technical updates, and company policies.

Requirements

  • Fluency in German and English, both spoken and written, is required.
  • Experience in technical support or customer service, ideally with electronic or robotic products.
  • Strong problem-solving skills and technical aptitude.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage time effectively in a remote setting.
  • Proficiency with CRM and support ticketing systems.
  • A positive attitude and willingness to learn and adapt.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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