French Speaking iRobot Support Specialist - Work Remote In Bulgaria

3 hours, 17 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond promptly to French-speaking customer inquiries via phone, email, and chat.
  • Provide technical support and troubleshooting assistance for iRobot devices.
  • Guide customers on product features, usage, and maintenance.
  • Document customer interactions and issue resolutions accurately in the database.
  • Collaborate with internal teams to escalate complex technical issues.
  • Stay updated on product updates, software changes, and company policies.

Requirements

  • Fluency in French, spoken and written, is mandatory.
  • English proficiency is a plus.
  • Experience in technical support or customer service, preferably in electronics or robotics.
  • Strong problem-solving skills and a customer-oriented approach.
  • Ability to work independently in a remote setting with excellent time management.
  • Familiarity with CRM tools and support software.
  • Excellent communication skills and attention to detail.
  • Reliable internet connection and a suitable home workspace for remote work.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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