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Solutions Engineer

3 months ago
United Kingdom
Full-time
Entry Level
Solutions Engineer
Software Development
Confluence Cybersecurity DNS JIRA JSON LLM REST API Salesforce SIEM TCP/IP
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DomainTools

DomainTools

DomainTools is the go-to for Internet intelligence, empowering security analysts with essential tools to assess threats, prevent attacks, and investigate criminal activity.

IT Services
51-250
Founded 2004
View All Jobs 4

Description

  • Collaborate with customers and internal teams to design tailored solutions for specific customer requirements.
  • Deliver technical product presentations and demonstrations to show how DomainTools solutions address customer needs.
  • Partner with Account Executives and Customer Success Managers on targeted demos tied to customer use cases.
  • Lead the DomainTools Engage training program to help customers derive value from the product suite.
  • Become knowledgeable in Cyber Threat Intelligence, DomainTools data, and the competitive landscape.
  • Provide T2/T3 technical support by triaging tickets and coordinating with product and engineering teams.
  • Work with product and engineering teams to define, test, and adapt new features and integrations.
  • Document best practices, lessons learned, and learning content for internal and external audiences.
  • Support customer adoption by creating long-term relationships and helping maximize value from products and integrations.
  • Use Confluence, Jira, Zendesk, and Salesforce to track product, account, bug, and opportunity information.

Requirements

  • Demonstrable experience in enterprise SaaS or Fortune 500 customer-facing roles.
  • Working knowledge of scripting languages, object-oriented programming languages, databases, and analytical tools.
  • Experience communicating technical product capabilities, including API endpoints and integration use cases, to both engineers and non-technical stakeholders.
  • Experience actively troubleshooting complex technical issues.
  • Ability to learn quickly and articulate new technologies and value propositions on the fly.
  • Ability to excel in a high-pressure, fast-paced environment and handle multiple responsibilities.
  • Understanding of common OS, browser, OSI stack, DNS, domain registration, TCP/IP, and networking technologies.
  • Experience or familiarity with the cybersecurity industry.
  • Good understanding of firewall and web proxy technologies, preferred.
  • Working knowledge of SIEM, TIP, and SOAR platforms, preferred.
  • Familiarity with JSON and RESTful API endpoints, preferred.
  • Familiarity with big data concepts and managing large on-premise datasets, preferred.
  • Familiarity with LLMs, preferred.
  • Fluency in French or another European language, preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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