German speaking Partner Technical Solutions Consultant roles in Sofia Bulgaria

1 day, 3 hours ago
Full-time
Entry Level
Customer and Technical Support

Mercier Consultancy Group

International recruitment, business consultancy, and business-process-outsourcing company helping companies recruit multilingual employees and outsource customer-service, technical-support, back-office, and related operations across Europe.

Recruitment, staffing, business consulting, and BPO/customer-support outsourcing
51-200

Description

  • Assist partners with inquiries, product support, and troubleshooting through a ticketing system and outbound calls.
  • Provide responsive, high-quality partner service.
  • Identify partner needs and recommend appropriate solutions.
  • Act as a trusted point of contact for business partners.
  • Explain product and technical information clearly.
  • Collaborate with internal teams to resolve technical challenges.
  • Support positive customer experiences and partner satisfaction.

Requirements

  • Fluent spoken and written German.
  • English proficiency at minimum B2 level.
  • Strong communication and interpersonal skills.
  • Excellent analytical and problem-solving abilities.
  • Interest in technology, software, and technical troubleshooting.
  • Comfort using computers, technical platforms, and multiple software applications.
  • Ability to explain technical concepts to technical and non-technical audiences.
  • Previous experience in technical support, IT, customer success, partner support, or consulting is preferred but not required.
  • Willingness to relocate to Bulgaria if living abroad.
  • EU citizenship or a valid Bulgarian work permit.

Benefits

  • Fully paid training.
  • Attractive salary and bonus structure.
  • Additional health insurance.
  • More than 50 benefits and services to choose from.
  • Career development, support, and learning opportunities.
  • International working environment.
  • Employee referral bonuses.
  • Company-provided accommodation upon arrival and assistance finding long-term housing.

Interested in this position?

Apply directly on the company website

Apply Now

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