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Sales Administrator (ConnectWise)

3 weeks, 6 days ago
Sri Lanka
Full-time
Junior
Sales Operations
Sales and Business Development
CRM
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 20

Description

  • Respond to client enquiries about quoted products and services.
  • Assist prospective clients with general enquiries and escalate opportunities where appropriate.
  • Gather and document customer requirements to support project delivery.
  • Monitor and manage sales-related service tickets in a timely and professional manner.
  • Process requests from sales, account management, and renewals queues.
  • Create and update sales opportunities and coordinate activities with internal stakeholders.
  • Prepare accurate quotes within agreed service levels using approved product catalogues.
  • Coordinate approvals for high-value quotes and review opportunities for accuracy before progressing to sales orders.
  • Support team members in using quoting tools and assist with documentation and vendor issue resolution.
  • Assist with preparing professional proposals, maintaining contact records, updating sales documentation, and providing administrative support to Account Managers.

Requirements

  • Experience working within a Managed Service Provider (MSP) environment or in a helpdesk role supporting multiple customers.
  • Experience with sales administration processes and best practices.
  • Exposure to procurement processes is advantageous, with a willingness to learn and develop new skills.
  • Ability to manage multiple clients while adapting to different tools and processes.
  • Experience with ConnectWise Manage is highly regarded.
  • Familiarity with CPQ or similar quoting platforms is advantageous.
  • Comfortable learning new systems and technologies quickly.
  • Strong verbal and written communication skills with a customer-focused approach.
  • Excellent customer service and relationship management skills.
  • Strong organisational and time management abilities in a fast-paced environment.
  • Proactive, detail-oriented, and able to multitask effectively.
  • Confident in taking initiative while knowing when to seek support.
  • Collaborative team player with strong problem-solving skills and a results-driven mindset.

Benefits

  • Paid in Australian Dollars.
  • Medical insurance from day one for you and your spouse, or parents if unmarried.
  • Generous OPD coverage.
  • Home office setup allowance.
  • Internet allowance.
  • Gym and wellness allowance.
  • Mental health and counseling support.
  • Reimbursement for industry certifications.
  • Flexible work arrangement with home or office options.
  • Regular team events, engagement activities, and recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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