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Sr Staff Product Operations Manager

4 days, 17 hours ago
United States
Full-time
Lead
Operations Manager
Product Management
Agile Apache Spark Databricks JIRA Looker Python Salesforce SQL Tableau
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Databricks

Databricks

Databricks is the pioneering data intelligence platform, empowering organizations worldwide to solve complex data challenges with AI-driven analytics solutions.

IT Services
1K-5K
Founded 2013
$4450M raised
View All Jobs 168

Description

  • Define and govern the operating model between Engineering, Product, and GTM to align product milestones with field readiness and revenue goals.
  • Act as a strategic advisor to executive leadership on investment decisions, resource allocation, unit economics, and scaling tradeoffs.
  • Translate fragmented operational and technical data into clear business insights for senior decision-makers.
  • Lead the evolution of the product development lifecycle by identifying bottlenecks and designing scalable process improvements.
  • Serve as the bridge between technical execution and business value across senior stakeholders.
  • Drive operational alignment, product readiness, and continuous improvement across Support workflows.
  • Lead strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and process enhancements.
  • Translate operational pain points into product and tooling requirements in partnership with internal tools, engineering, and analytics teams.
  • Build and maintain dashboards to track support effectiveness, customer experience, and product-driven case trends.
  • Support quarterly and annual planning, including headcount planning, capacity modeling, and budget alignment with Finance and Workforce Management.

Requirements

  • Minimum 9 years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations in the technology sector.
  • Bachelor’s degree in a technical, mathematical, or analytical field such as Computer Science, Engineering, or Economics.
  • MBA is highly preferred.
  • Experience designing and scaling operational frameworks or internal software systems in a high-growth SaaS or enterprise technology environment.
  • Expert-level ability to analyze large, complex datasets using SQL-based tools and BI platforms.
  • Proven track record of leading high-stakes, multi-quarter initiatives across Engineering, Product, and Sales teams.
  • Strong ability to synthesize complex technical concepts into clear business strategies for executive audiences.
  • Familiarity with Databricks tools, especially for extract/transform/load functions, is preferred.
  • Experience working in Support Operations for SaaS companies is preferred.
  • Familiarity with tools such as Salesforce, Zendesk, Jira, and Looker/Tableau is preferred.

Benefits

  • Local pay range of $199,700 to $274,550 USD.
  • Eligibility for annual performance bonus.
  • Equity may be included in the total compensation package.
  • Comprehensive benefits and perks offered, with regional details available to candidates.
  • Commitment to fair and equitable compensation practices.
  • Headquartered in San Francisco with offices around the globe, supporting a global work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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