[Rocket Now] Regional Merchant Operations Manager (Multiple Openings Across Levels)

57 minutes ago
Full-time
Senior
Sales and Business Development
Coupang

Coupang

Coupang is a leading e-commerce company disrupting the industry with innovative services and a customer-centric approach.

Internet Software & Services
1K-5K
Founded 2010

Description

  • Diagnose and improve fulfillment metrics such as Open Rate, Order Acceptance Rate, Downtime, and Schedule Hours.
  • Advise restaurant partners on packaging standards, kitchen dispatch workflows, and POS system integrations.
  • Serve as the primary escalation point for live-order failures, store outages, and food or packaging quality complaints.
  • Develop and execute merchant growth strategies using sales analytics, menu optimization, pricing, and promotional performance data.
  • Improve merchant onboarding to accelerate activation and time-to-first-order, and build retention programs to reduce churn.
  • Recruit, coach, and manage regional merchant operations specialists and field representatives.
  • Set daily and weekly KPIs, conduct performance reviews, and build career growth plans for team members.
  • Establish SOPs for restaurant onboarding, menu management, and emergency response.
  • Foster a performance-driven, supportive, and collaborative team environment.

Requirements

  • 5+ years of total work experience.
  • 3+ years of experience in food delivery, quick-commerce, on-demand delivery, or F&B retail operations.
  • 3+ years of direct team management experience with a track record of operational problem-solving.
  • Strong understanding of restaurant operations, POS integration, and last-mile delivery dynamics.
  • Excellent interpersonal and communication skills in English and Japanese (preferred).
  • Experience using BI tools such as Tableau, PowerBI, or SQL, or CRM tools such as Salesforce (preferred).
  • Prior experience in management consulting, strategic operations, or fast-scaling tech startups (preferred).
  • Strong local network and deep knowledge of the regional restaurant and F&B ecosystem (preferred).

Benefits

  • Regular employment.
  • 3–6 month probationary period with permanent employment subject to performance and role fit.
  • Equal opportunity hiring and reasonable accommodations for eligible candidates.
  • Recruitment process conducted through application review and virtual interviews.

Interested in this position?

Apply directly on the company website

Apply Now

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