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Client Director (Strategic Accounts)

3 weeks ago
Anywhere
Full-time
Senior
Account Executive
Customer and Technical Support
CRM Salesforce
Apply Now
Complexio

Complexio

Complexio connects your data, people, and systems into one intelligence layer. Ask questions in natural language, get answers from real operational data.

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Description

  • Serve as the primary commercial owner for a portfolio of strategic enterprise accounts.
  • Engage independently with C-suite stakeholders and represent Complexio in high-stakes executive meetings.
  • Prepare Co-CEOs and the CRO with account briefings, stakeholder maps, open issues, and recommended positions.
  • Run the full sales cycle when required, including prospecting, qualification, discovery, solution design, negotiation, and close.
  • Own the customer lifecycle end to end, including onboarding, adoption, health management, renewal, and expansion.
  • Build and manage account plans, relationship maps, value roadmaps, growth targets, and pipeline forecasts.
  • Lead Quarterly Business Reviews and Executive Business Reviews focused on documented value delivered.
  • Drive adoption of Complexio’s platform capabilities and define value realisation metrics for each account.
  • Own customer health scores, monitor risk indicators, and coordinate recovery plans for at-risk accounts.
  • Coordinate internal teams across Solution Engineering, Delivery, Product, and Support to meet customer commitments.
  • Develop commercial proposals, business cases, and pricing tailored to customer stakeholders and approval processes.
  • Capture customer feedback and translate it into structured input for Product and Engineering.

Requirements

  • 7+ years managing strategic enterprise accounts in B2B SaaS or enterprise software.
  • Demonstrable ability to sell independently from prospecting through close without a dedicated Sales resource.
  • Proven track record of managing accounts end to end, including origination, onboarding, adoption, health management, renewal, and expansion.
  • Strong executive presence with the ability to represent the company independently at C-suite level, including alongside or in place of Co-CEO leadership.
  • Experience managing complex, multi-stakeholder relationships at C-suite level in large organisations.
  • Strong commercial acumen, including building business cases, negotiating contracts, and managing procurement processes independently.
  • Excellent written and verbal communication skills across operational and boardroom settings.
  • Sufficient technical fluency to discuss platform architecture, data integration, and security with enterprise IT stakeholders.
  • Highly organised with the discipline to manage multiple high-complexity accounts simultaneously.
  • Experience in maritime, shipping, energy, or industrial sectors, particularly with operational data flows and decision-making, preferred.
  • Background in AI, data platforms, knowledge graphs, or operational intelligence solutions, preferred.
  • Experience managing enterprise accounts with ACV of $500k–$5M+, preferred.
  • Exposure to implementation or delivery coordination in complex technical deployments, preferred.

Benefits

  • Competitive base salary with a meaningful performance-related component tied to retention and expansion outcomes.
  • Equity participation aligned to Complexio’s growth trajectory.
  • Direct access to the CRO and Co-CEO leadership team.
  • Opportunity to shape Complexio’s account management and customer success frameworks as the company scales.
  • Senior individual contributor role with genuine strategic influence over key customer relationships.
  • Collaborative, high-trust team culture where your work is visible and your impact is real.

Interested in this position?

Apply directly on the company website

Apply Now

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