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Sr. Global Clinical Operations Manager, US & CAN

10 minutes ago
United States, Canada
Full-time
Senior
Account Manager
Sales and Business Development
CRM JIRA Salesforce
Apply Now
Carrot Fertility

Carrot Fertility

Carrot Fertility provides comprehensive global fertility benefits for employers, facilitating access to a wide range of fertility care services, including egg and sperm freezing, IVF, gestational surrogacy, and adoption, while offering personalized sup...

Insurance
251-1K
Founded 2016
$114M raised
View All Jobs 5

Description

  • Manage a defined portion of Carrot’s provider network across assigned clinics, networks, and geographies.
  • Build and maintain strong relationships with fertility clinic partners.
  • Participate in provider contract negotiations and rate discussions, including handling portions independently.
  • Support provider escalations and resolve complex partnership issues quickly and thoughtfully.
  • Identify and escalate risks, dependencies, and issues that could affect member experience, revenue, or strategic priorities.
  • Define, track, and analyze partnership and network KPIs.
  • Synthesize data, partner feedback, and market trends into recommendations and leadership readouts.
  • Identify opportunities to improve clinic workflows, partnership processes, and the end-to-end member experience.
  • Partner cross-functionally to improve workflows, templates, tooling, and execution processes.
  • Own the accuracy and integrity of partnership data, documentation, and deal status across core systems.

Requirements

  • Bachelor’s degree or equivalent practical experience.
  • 2–4 years of experience in partnerships, account management, or a related role with relationship management and negotiation exposure.
  • Demonstrated understanding of fertility clinic practices, patient journeys, and office operations.
  • Strong knowledge of medical billing and coding, particularly within fertility care.
  • Experience participating in contract and rate negotiations, including managing difficult conversations and escalating appropriately.
  • Strong written and verbal communication skills.
  • Experience using CRM or tracking tools such as Salesforce or Airtable.
  • Ability to work effectively in a remote environment while leveraging in-person opportunities such as conferences and off-sites.
  • Prior experience in the fertility industry or a healthcare provider setting is preferred.
  • Proficiency with Google Sheets, Google Docs, Zoom, and Jira is preferred.
  • Experience in a startup or high-growth environment is preferred.
  • Strong connection to Carrot’s mission is preferred.

Benefits

  • Starting base salary of $95,000–$105,000.
  • Competitive compensation with equity.
  • Comprehensive benefits, including health and wellness coverage.
  • Retirement savings plans.
  • Short- and long-term incentives.
  • Parental leave and family-forming assistance.
  • Flexible Time Off.
  • Remote-friendly work with in-person opportunities like conferences and off-sites.

Interested in this position?

Apply directly on the company website

Apply Now

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