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Commercial Customer Success Manager

4 weeks ago
Spain
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Workato

Workato

Workato is the Enterprise Automation Platform that enables seamless integration and automation of workflows for both business and IT teams, utilizing AI-powered technology for efficient outcomes.

IT Services
251-1K
Founded 2013
$415M raised
View All Jobs 22

Description

  • Own a portfolio of assigned customer accounts across varying market sizes, industries, and complexity.
  • Guide customers through their Enterprise Orchestration and AI journey and help shape their AI roadmap.
  • Build and maintain strategic relationships with customer stakeholders to drive adoption, value realization, and revenue expansion.
  • Engage senior executives through customer objectives reviews and executive business reviews.
  • Develop a deep understanding of customer business goals, use cases, and desired outcomes.
  • Create customer success assets such as joint success plans tied to business initiatives, value, and deployment plans.
  • Monitor customer outcomes and communicate progress and value to internal and external stakeholders.
  • Serve as the primary escalation point for customer issues and coordinate resolution of requests and problems.
  • Champion customer needs internally to reduce risk, improve experience, and unlock growth opportunities.
  • Manage the book of business with accurate reporting, growth plans, mitigation plans, and required documentation.
  • Contribute to customer success playbooks, process innovation, and operational efficiency.
  • Run hackathons and bootcamps to drive product adoption and consumption.
  • Participate in sales activities to support revenue growth and customer expansion.

Requirements

  • BS or equivalent technical education; MBA is a plus.
  • 5+ years of professional experience in consulting, customer success, client relationship, or technical account management roles.
  • Demonstrated success in increasing adoption, revenue retention, and net revenue retention growth.
  • Prior experience as a Senior CSM, Account Manager, or Sales Executive in a large PaaS is preferred.
  • Experience managing a portfolio of accounts with ARR from about $100K to multi-million-dollar accounts across Forbes Global 2000 companies.
  • Strong written and oral presentation skills for both business and technical stakeholders, from developer to C-level.
  • Experience in integration and/or business automation; familiarity with related business functions such as HR, Finance, Marketing, Sales, and Post-Sales Customer organizations is a plus.
  • Prior experience in digital transformation and/or consulting firms is preferred.
  • Strong familiarity with the AI ecosystem and the ability to discuss trends, challenges, and AI-driven solutions.
  • Fluency in English, both written and spoken.
  • Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency.
  • Strong customer empathy, interpersonal communication, problem-solving, analytical thinking, and storytelling skills.
  • Entrepreneurial drive, attention to detail, and comfort working in fast-changing environments.
  • Passion for automation, technology, and learning new solutions.

Benefits

  • Flexible, trust-oriented work culture with strong ownership.
  • Focus on balancing productivity with self-care.
  • Vibrant and dynamic work environment.
  • Remote-friendly culture recognized by Quartz as the #1 best company for remote workers.
  • Opportunity to join a fast-growing, well-recognized company trusted by Fortune 500 customers.

Interested in this position?

Apply directly on the company website

Apply Now

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