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Renewals Manager, Velocity

3 weeks, 1 day ago
Poland
Full-time
Junior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
251-1K
Founded 2017
$165M raised
View All Jobs 25

Description

  • Own a high-volume renewal portfolio and ensure contracts are renewed accurately and on time.
  • Run proactive renewal outreach, follow-up, timeline management, and internal coordination before contract end dates.
  • Identify churn and contraction risks using customer signals, activity trends, and internal context, escalating with recommendations.
  • Communicate renewal value using customer outcomes, product usage, and business context.
  • Partner with Customer Success, Sales, Finance, Legal, Professional Services, Support, and leadership to resolve blockers.
  • Maintain accurate forecasts and CRM records covering renewal status, risk, blockers, next steps, and expected outcomes.
  • Use playbooks, segmentation, and automation to scale renewal work while maintaining customer experience.
  • Support save motions and approved concessions with sound judgment and clear internal communication.
  • Identify recurring patterns and improve renewal processes, risk detection, and operational efficiency.
  • Help establish best practices and processes as the first Renewals Manager for the scaled segment.

Requirements

  • 2–4 years of experience in Renewals, Customer Success, Account Management, or another customer-facing SaaS role.
  • Experience managing a high-volume portfolio or pipeline with concurrent deadlines.
  • Demonstrated ability to drive or support renewals in a structured, deadline-oriented environment.
  • Strong written and verbal communication skills, particularly for concise customer outreach.
  • Commercial judgment and comfort discussing value, handling basic objections, and supporting deal strategy.
  • Strong organization across systems, documentation, forecasting, and follow-through.
  • Ability to work effectively in an evolving environment with developing processes.
  • Experience using AI tools to improve efficiency, prioritization, and customer preparation.
  • Experience with SaaS renewals, subscription businesses, or recurring-revenue models.
  • Exposure to pricing, procurement, or lightweight contract negotiation; Salesforce, ChurnZero, workflow automation, and SMB or pooled-book coverage experience preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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