Renewals Manager, Velocity

13 hours, 13 minutes ago
Full-time
Mid Level
Customer and Technical Support
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
201-500
Founded 2017
$165M raised

Description

  • Own a high-volume portfolio of Velocity-account renewals and ensure contracts are renewed accurately and on time.
  • Run proactive renewal outreach, follow-up, timeline management, and internal coordination ahead of contract end dates.
  • Identify churn and contraction risk from customer signals, activity trends, and internal context, and escalate with recommendations.
  • Articulate renewal value using customer outcomes, product usage, and business context.
  • Partner with Customer Success, Account Directors, Finance, Legal, Professional Services, Support, and leadership to resolve renewal blockers.
  • Maintain accurate renewal forecasts and CRM records, including risk levels, blockers, next steps, and expected outcomes.
  • Use playbooks, segmentation, and automation to manage a large book of business while maintaining customer experience.
  • Support save motions and approved concessions, and identify improvements to renewal plays, risk detection, and operational efficiency.
  • Build knowledge of the CaptivateIQ platform and customer use cases to connect renewals to customer value.
  • Help leadership establish and improve renewal processes and best practices for the scaled segment.

Requirements

  • 2-4 years of experience in renewals, customer success, account management, or another customer-facing SaaS role.
  • Experience managing a high-volume portfolio or pipeline with concurrent deadlines.
  • Proven ability to drive or support renewals in a structured, deadline-oriented environment.
  • Strong written and verbal customer communication skills.
  • Commercial judgment to discuss value, address basic objections, and support deal strategy.
  • Strong organization across systems, documentation, forecasting, and follow-through.
  • Comfort working in an evolving environment with developing processes and playbooks.
  • Experience using AI tools to improve efficiency, prioritization, and customer preparation.
  • Experience with SaaS renewals, subscription businesses, or recurring-revenue models.
  • Exposure to pricing, procurement, or lightweight contract negotiation.
  • Familiarity with Salesforce, ChurnZero, and workflow or automation tools (preferred).
  • Experience supporting SMB, pooled-book, or Velocity-style customer coverage models (preferred).

Interested in this position?

Apply directly on the company website

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