Renewals Manager, Velocity

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
251-1K
Founded 2017
$165M raised

Description

  • Own a high-volume renewal portfolio and ensure contracts are renewed accurately and on time.
  • Run proactive renewal outreach, follow-up, timeline management, and internal coordination before contract end dates.
  • Identify churn and contraction risks using customer signals, activity trends, and internal context, escalating with recommendations.
  • Communicate renewal value using customer outcomes, product usage, and business context.
  • Partner with Customer Success, Sales, Finance, Legal, Professional Services, Support, and leadership to resolve blockers.
  • Maintain accurate forecasts and CRM records covering renewal status, risk, blockers, next steps, and expected outcomes.
  • Use playbooks, segmentation, and automation to scale renewal work while maintaining customer experience.
  • Support save motions and approved concessions with sound judgment and clear internal communication.
  • Identify recurring patterns and improve renewal processes, risk detection, and operational efficiency.
  • Help establish best practices and processes as the first Renewals Manager for the scaled segment.

Requirements

  • 2–4 years of experience in Renewals, Customer Success, Account Management, or another customer-facing SaaS role.
  • Experience managing a high-volume portfolio or pipeline with concurrent deadlines.
  • Demonstrated ability to drive or support renewals in a structured, deadline-oriented environment.
  • Strong written and verbal communication skills, particularly for concise customer outreach.
  • Commercial judgment and comfort discussing value, handling basic objections, and supporting deal strategy.
  • Strong organization across systems, documentation, forecasting, and follow-through.
  • Ability to work effectively in an evolving environment with developing processes.
  • Experience using AI tools to improve efficiency, prioritization, and customer preparation.
  • Experience with SaaS renewals, subscription businesses, or recurring-revenue models.
  • Exposure to pricing, procurement, or lightweight contract negotiation; Salesforce, ChurnZero, workflow automation, and SMB or pooled-book coverage experience preferred.

Interested in this position?

Apply directly on the company website

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