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Strategic Account Manager

10 hours, 29 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM E-commerce
Apply Now
Bloomreach

Bloomreach

Bloomreach provides an AI-powered cloud marketing platform that delivers real-time personalization by analyzing big data to enhance customer experiences and drive revenue growth across various industries.

Internet Software & Services
501-1000
Founded 2009
$452M raised
View All Jobs 9

Description

  • Manage approximately 20 enterprise accounts averaging $6M+ in ARR, with ownership of retention and expansion.
  • Develop strategic account plans and go-to-market strategies aligned to customer business objectives.
  • Build and maintain relationships with economic buyers, key decision-makers, and C-suite executives.
  • Partner with Customer Success, Solutions Consultants, SDRs, ISVs, partners, and internal teams to drive customer value and growth.
  • Identify and execute geographic, brand, upsell, and cross-sell opportunities through a value-based sales cycle.
  • Monitor account health, revenue, deal progression, churn risk, and mitigation plans; provide regular stakeholder reporting.
  • Analyze eCommerce, A/B testing, and conversion data to deliver actionable customer insights and identify growth opportunities.
  • Lead Quarterly Business Reviews and align customer goals, account health, initiatives, and expansion opportunities.
  • Represent customer feedback and needs to Product, Marketing, and Customer Success teams.
  • Maintain expertise in Bloomreach products, capabilities, use cases, and integrations.

Requirements

  • 6+ years of experience in account management, customer success, sales, or consulting with an enterprise customer portfolio.
  • Experience in martech, ad tech, search, commerce, AI, or digital experience is strongly preferred.
  • Proven strategic account-planning experience using executive, partner, and cross-functional ecosystems to meet customer objectives.
  • Demonstrated record of consistently exceeding sales quota.
  • Proficiency in analyzing eCommerce data, A/B tests, and conversion metrics.
  • Ability to build executive-level relationships and address complex stakeholder needs.
  • Strong written and verbal communication skills, including articulating SaaS value and ROI.
  • Experience with CRM, forecasting, and productivity tools.
  • Entrepreneurial, customer-centric, and strategic approach to ambiguous and changing priorities.
  • Willingness to travel regularly as required.

Benefits

  • On-target earnings of $200,000–$230,000, including base salary and commission.
  • Medical, dental, and vision insurance.
  • 401(k) plan with employer contribution.
  • Flexible working hours and a virtual-first work environment.
  • $1,500 annual professional education budget.
  • Five paid volunteer days.
  • Employee Assistance Program and Calm subscription.
  • Quarterly DisConnect days, wellness activities, and up to 26 weeks of parental leave for primary caregivers.

Interested in this position?

Apply directly on the company website

Apply Now

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