Relationship Manager - Florida

12 hours, 59 minutes ago
Full-time
Junior
Customer and Technical Support
Grant Street Group

Grant Street Group

Grant Street Group specializes in providing innovative cloud-based software solutions for tax collection, electronic payments, and auction services, aimed at enhancing the efficiency and effectiveness of government operations across various levels.

IT Services
201-500
Founded 1997

Description

  • Build and maintain strong, trusted relationships with clients at all organizational levels.
  • Develop a deep understanding of each client’s business, structure, decision-makers, customer base, and third-party relationships.
  • Anticipate client needs and proactively identify and address potential issues.
  • Translate client concerns, needs, and feedback into timely, actionable information for internal teams.
  • Serve as a trusted escalation point for client concerns.
  • Develop expertise in Grant Street Group’s product lines, infrastructure, support model, development and release cycles, pricing, and fee arrangements.
  • Conduct client visits and lead Quarterly Business Reviews and annual events as needed.
  • Monitor the market and competitor offerings to help strengthen client service.

Requirements

  • Live in Miami-Dade, Broward, or Palm Beach County, Florida.
  • Have 2+ years of account management experience serving existing clients.
  • Experience in a complex technical or software environment is preferred.
  • Demonstrated ability to build open, trusting relationships with clients.
  • Strong written and verbal communication skills.
  • Ability to understand client needs and coordinate effectively with internal teams.
  • Comfortable traveling approximately 50% for client visits, meetings, conferences, and internal events.
  • Comfortable leading in-person client meetings, including Quarterly Business Reviews.

Interested in this position?

Apply directly on the company website

Apply Now

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