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Customer Success Engineer

2 weeks, 6 days ago
United States, Canada
Full-time
Mid Level
Customer Success
Customer and Technical Support
JavaScript Looker Metabase Python REST API SQL Tableau
Apply Now
Burq

Burq

Burq offers on-demand and same-day delivery services for businesses through a network of providers, enabling quick market expansion and efficient last-mile delivery solutions.

Air Freight & Logistics
11-50
Founded 2021
View All Jobs 10

Description

  • Own a portfolio of enterprise and strategic accounts, driving adoption, retention, and revenue expansion.
  • Serve as the primary technical and commercial point of contact for customers from go-live onward.
  • Debug customer issues independently by tracing API and webhook failures, reading logs, and resolving integration problems.
  • Guide customers through API integrations and feature rollouts in partnership with their engineering teams.
  • Build and maintain dashboards and reports to monitor account health, usage trends, and customer value.
  • Lead quarterly business reviews and renewal conversations focused on retention and expansion.
  • Identify upsell and cross-sell opportunities in partnership with Sales.
  • Act as the voice of the customer internally by surfacing product feedback, issues, and feature gaps to Product and Engineering.
  • Create runbooks, documentation, and reusable diagnostics to reduce time-to-resolution and engineering dependency.

Requirements

  • 3–6 years of experience in a technical, customer-facing post-sales role such as Customer Success Engineer, Technical Account Manager, Implementation Engineer, Support Engineer, or a technically focused CSM role.
  • Experience in logistics, supply chain, transportation, delivery, or an adjacent industry.
  • Ability to debug integrations independently by reading API documentation and logs and tracing webhook or REST API failures.
  • Light scripting experience with Python, JavaScript, or similar languages is a plus.
  • Proficiency in SQL to query data directly and build dashboards and reports.
  • Strong commercial instinct for retention, renewals, and expansion within multi-stakeholder enterprise accounts.
  • Ability to translate technical details into business value for both engineers and executives.
  • Organized and self-directed, with the ability to manage demanding enterprise accounts in a fast-moving startup.
  • Experience with parcel, last-mile, or multi-carrier delivery environments is preferred.
  • Familiarity with TMS, OMS, and WMS platforms and how they connect across an enterprise tech stack is preferred.
  • Hands-on experience with BI or dashboarding tools such as Looker, Metabase, or Tableau is preferred.
  • Familiarity with carrier APIs, label generation, tracking event streams, or EDI is preferred.
  • Background in marketplace, on-demand, or gig-economy platforms is preferred.

Benefits

  • Fully remote work.
  • Medical, vision, and dental insurance.
  • Reimbursement for educational courses.
  • Equal opportunity employer committed to diversity and non-discrimination.

Interested in this position?

Apply directly on the company website

Apply Now

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